Live Streaming does not work outside of home network

[jacqueline510]

Just purchased 4 cameras and they do not live stream when outside of our home network. Have been on technical support calls for a couple hours. Seems like a known issue, but would like to see a more current status on this and timeline for fixing it,

[Antonius]

Welcome to the forum.
Did you enable the WYZE app to use Cell Data?
Do you have Xfinity with an XB7? There are scores of post about that issue on these forums.
Long read but just go to the last few post.

500 + post here. Many folks just got an XB8 to fix the issue.

Still cannot connect to my cameras when not on my home WIFI

Can someone explain why I am still unable to connect to my Wyze cameras via the app when not on my home Wi-Fi system. Wyze where are you? I have nine Wyze cameras in my home and they are completely unusable because I am unable to view my cameras while away. This is the new event just started recently. How come this is still going on I’ve paid a lot of money for my cameras. I’ve tried all of the suggested fixes yet nothing works. My cameras are useless. We have them so we can monitor the home …

[Crease]

This is the last official update I recall seeing:

@WyzeJasonJ

Users are not able to connect to Live Stream if they are not on the same local network as the camera

This has been one of the items we have been working hard to fix. For most we have a fix in beta and so far the results have been good. We are still working to get the issue with the XB7 model of router squared away and we apologize that this one is taking longer.

The last update on the Software and Firmware Bugs and Known Issues page was 3 months ago, and it was being tracked at that time.

I agree with @Antonius that it’s probably worth some time using the Forum’s search feature to find relevant topics and read about what other users have suggested.

Welcome to the Forum, @jacqueline510!

[jacqueline510]

Thank you - just found the thread - looking into upgrading to XB8 modem.