Same situation. More details on how I found a workaround, using VPN’s or another phone acting as a hotspot
Camera Wyze V2 Firmware 126.96.36.199
Camera Wyze V2 Firmware 188.8.131.52
Camera Wyze V2 Firmware 184.108.40.206
App Version 2.13.119
Phone android 7.1.1
Carrier Google Fi
Also to be able to get the logs use a MicroSD 32 GB or less it wont work on a 64GB SD
Aug 12, 2020, 5:20 PM PDT
I did continue doing the test, I was afraid that the problem was the phone 1(Tmobile) I used another Device Phone 2(Google fi)
I found out that the Wyze cam video doesn’t work if you do a request directly from the phone over the cellular data.
It works if you use the phone 1 on cellular data as a hotspot. providing Wifi to the phone 2 Wyze video works
I test it with a Phone 3. doing the same. providing hotspot to phone 1 and phone 2 wifi to phone3 as a hotspot) and it works as well
I test it with an external network doing VPN from Phone 1 using Cellular data and it works
Tested Connecting to the Local network Using VPN and it works as well.
The problem could be located in one of the 2 possible locations.
1- mobile data from Tmobile and google fi ( Mvno maybe using Tmobile) its blocking or having issues with Wyze routing over Ipv6 and Ipv4
2- The Wyze app has a bug and it’s not working if the mobile network it’s detected. and has to be on local networks or Wifi local o External Networks
Aug 13, 2020, 7:31 AM PDT
Thank you for contacting us back and for providing more information about your observations and what you think is happening with your camera connections.
Based on your descriptions, it looks like it is not working in IPv6. Please try setting the phone APN protocol to IPv4 only.
If your carrier’s default APN is IPv6 it might not work but we will look into this.
If this did not resolve your issue, I do apologize. To continue troubleshooting simply reply to this email with this additional information so that we can further assist you.