Since after a year of service with wyze, nothing has gotten better and maybe even worse, I’ve decided to start this thread to chronicle the continuous source of frustration that i call WYZE.
I’ve invested too much money on their products and false promises.
I have lost track of how many times I’ve called wyze and had to t shoot my cams in the first year but i know with the amount of labor I’ve wasted on t shooting their product, i should be getting paid by wyze!
This new cycle with cam plus and the app continually breaking, brought me to create this thread.
EVERY TIME I HAVE A PROBLEM IN YEAR TWO, I’M GOING TO THIS THREAD AND PUTTING WHAT HAPPENED AND WHAT I HAD TO DO…why?
So maybe i can show others just how completely UNRELIABLE cam plus and wyze app is. If you have been sleeping well at night thinking WYZE has you covered. YOU ARE FOOLING YOURSELF… try testing your service regularly and it won’t be very long until that cam that work PERFECT last week, suddenly stops picking up smart ai… or worse, it picks up and detects the motion BUT DOESN’T RECORD THE EVENT!
I’ve literally watched it happen in real time because i am able to spend too much time with this and see just how UNRELIABLE wyze is.
And it is not even the same problem all the time. It will be one problem one day , a different problem another day and you never know when your cam really isn’t working correctly and this is a service that you pay a monthly rate on, or in my case year on.
Two days ago, my front walkway cam suddenly will not detect smart ai… called wyze, did the typical run thru you do everytime. Wasted at least 45 min and got it working again but only for a day.
Then next day the detection zone now ignores the blacked out areas and triggers anyway. I went thru all the steps from before and it seems to still be working as of today.
HOWEVER today my driveway cam suddenly has started to do the same thing with not detecting smart AI. And also when it does pick up smart ai it is detecting it wrong. Most of the time saying a package when there is nothing. It a person when there is nothing. And this is SMART AI… and I’m paying for this service!
Just now though it picked up my wife correctly. So it’s back to working again. So it went from working perfect to not working at all to back to working all within about an hour or so and i did nothing to try to fix anything
I was planning to call on this one but it awfully hard to fix a problem when even the problem is not consistently broken.
Forgot to add one additional detail. I’ve noticed that despite being at 100 sensitivity and when working correctly, it will not pickup the motions until the event that caused the trigger is leaving the frame. It does it with pets, people, cars… and please dont say it’s my phone because i have s20 ultra 512gb 16g ram… so that is not the problem.
It’s just another fine example of the lack of reliability in wyze and how it constantly has issues.
I also have their floodlight and the PIR in that is also NEVER consistent. I’ve tried to dial it in and as soon as i think i have, something that is outside the PIR will trigger the light WHEN IT SHOULDN’T HAVE… and didn’t an hour earlier. But I’ll monitor the feed and watch it not click on the light when a person walks by and then not trigger when a car drives by, but then out of the blue surddenly it will trigger, then back to not triggering again and the sensitivity and size detecting settings seem to make NO DIFFERENCE.
Edit to add additional problems i remembered after posting