Wyze camera reliability is getting extremely poor. I have multiple cameras with SD cards installed and the event capture is so hit and miss it is sickening. Sometimes I get error code 3001. Sometimes I don’t. When checking playback it says no video available for over two days, yet when checking events there was events recorded and playback of the events works, yet the timeline showed no video available for same time frame!?
When calling in for troubleshooting they have you unplug, reboot, reconnect to wifi and it works temporarily then days later it’s doing the same thing. This is unreliable and useless to catch events if it needs to be rebooted to work!
There’s literally 8 minutes between one time it works with smart ai
Then 8 min later same cam let person get past driveway cam and to my front door. Luckily my second cam on walkway picked them up.
Gear:
Cam plus on cam v3…detection sensitivity 100…
I also do not have any sd cards in currently. All software and fw updated.
Last week it was the front walkway cam not picking up any motion even at 100 but it was a pan cam v2…
EVERY TIME I CALL THEM we run thru the same stuff and it will maybe work for a few days before it breaks again.
I wish i would have never invested in any wyze products and believe me DO NOT DEPEND ON WYZE TO PROTECT YOUR HOME… they can’t even do cams detecting ai reliably and i shutter to think ANY ONE would put their families safety at risk based upon the consistence of wyze products. You would be a fool.
I have had nothing but frustration and headaches my entire time since buying my very first wyze product. If you read this and haven’t wasted your money yet… RUN… and run fast to a better company. Believe me you’ve been warned.
Yes name brand SD cards. More people’s than just SD recording, error code 3001 cutting off video after 2 seconds. Rebooting solves but happens again sporadically.
I have about taken all I can with Wyze. Customer service is terrible. Rarely offer any real solutions. The hardware and network connectivity is sketchy at best. My network is strong, I have a mesh network ( and yes, it is the correct frequency). Cameras take either a very long time to connect or will not connect at all. I have lost count of how many time I have rebooted or deleted and reinstalled the cameras. I invested strongly in Wyze home security and cameras and now I am about to have to replace the whole system.
Those two statements contradict one another. Regardless of what a signal meter may say, there is a lot more involved in having a strong and reliable 2.4ghz wifi network. You definitely should not have to delete and reinstall cams and if the signal is strong, connecting to them should be quick and reliable.
My signal is strong evidenced by the fact that we have a number of other WiFi connected devices which function flawlessly.
The deleting and reinstalling were completed based on recommendations from Wyze support when based on their scripted troubleshooting procedure could find no solution.
I didn’t even mention the fact that I have 2 doorbell cameras which intermittently show up in the deep pink hue. Deleting and reinstalling helps with that about 50% of the time.
Are they 2.4ghz devices? Located as far away as the cams, requiring as much bandwidth as the cams?
I would guess that deleting and re-adding them is power cycling the cameras or resetting the night mode filter on them (which is often the cause of the pink hue, the IR filter getting stuck), so rebooting them should have the same effect. But if they are doing that frequently, it is probably a hardware issue. When do you see the pink hue, during the day, or at twilight before it has switched over to night?
Yes, the other devices are 2.4 GHz and several are high band with and are as far or farther from the WiFi router. In hopes of improving connectivity I added a mesh network. I have the same issue whether I connect via the mesh network or directly to the router.
The pink hue is very intermittent. It can happen day or night. I might try to connect with them one time all is fine and the next time I get the pink hue. As I mentioned earlier the solution came from Wyze support. I had cameras replaced twice but no improvement.
Keep in mind some of these mesh wireless systems can cause more issues than they solve, especially if not placed/configured properly. If you’ve got one or two cams with issues that is one thing, but if you’re saying all of your Wyze devices do not work reliably, common sense says something else is at play, since there are plenty of us where they work fine. Maybe it is a problem on your viewing device and not the cams at all?
Well support teams are what they are. Should be no need to delete and re-add devices repeatedly.
Are the doorbell cams hardwired models or a battery ones? If hardwired, odd intermittent issues can often be traced to not enough power being supplied by your doorbell transformer (especially if you’re running two off the same transformer). Upgraded ones are relatively cheap, in the $20 to $30 range for one that supplies plenty of voltage and current for multiple video doorbells.
As I noted, the same issues occur whether connected to the router or through the mesh network.
The doorbell cameras are both wired and have their own transformer.
I aapreciate that “ many have no problems” but has little to do with the issues I refer to. Many many calls to Wyze support with no resolution.
I have a few cameras from a different mfg that work fine connecting to the WiFi router directly or through the mesh network. No problems with connecting immediately.
That is what boggles my mind. Why the disparity? If I could find the common thread causing some to have issues and some happily never seeing issues, I would be rich. I don’t have issues, but that is not a fix for you.
We all buy the same cameras and use the same firmware. I know it is not always a network issue, unless you have an xb7 router.
We definitely need someone to come up with a diagnostic program. I am not a programmer, but we really could use one.