I bought 2 early access Outdoor cams (accidentally based on website at time). I am having the exact same issue with both. I can get the bases connect (but sometime they fail back to blinking). I can not get either camera to connect to their base. Sync fails every time.
I did update the firmware on the base station (both), but obviously can’t update the firmware on the camera, unless someone knows a manual way. I am concerned this might be the issue?
The only other idea I have is there is some reason this outdoor cam setup is incompatible with my network. I can’t imagine why, but it shouldn’t be hard to setup, so I am sure I am not missing something.
I have gone through all the website troubleshooting steps and opened a ticket, but each reply on the ticket is to follow the website troubleshooting, which is not helpful.
I have the same issue, I bought 2 of the outdoor cams for 2 different homes. I connected the base no problem, updated my phone app and able to get the base sync’ed. I tried to pair the outdoor cam, and within a few seconds says sync failed. tried multiple troubleshooting ideas per website, fully charged camera, on the same 2.4g network, am not on a mesh, standard network, still failed. I decided to try the other outdoor cam and sync’ed with no problems. I then brought the 2nd base to other home and able to connect, tried to sync the outdoor camera and same message sync failed after a few seconds. Again, simple network both on Comcast, 2.4g, no mesh. Opened a ticket right away, 5 days ago, no response, replied back on ticket 2 days ago, still no response. I will probably need to call them next week for assistance. Unsure why one outdoor cam would sync and not the other?
Wait … what??? Seriously??? The Outdoor cam/base station doesn’t work on a x.x.200.x network?? Well that would explain why mine doesn’t want to work - it connects and then goes into a ‘connecting’ state with the base station LED blinking after a few minutes. And… I cannot pair the cam … it fails every time.
This is ridiculous!! So basically my Outdoor cam is a paper weight until Wyze fixes their code to handle a normal IP sub-net range. I’m beyond disappointed with Wyze at the moment.
(And on top of this … I have multiple Wyze plugs and Wyze sense contact/motion sensors that are offline … and have been for a couple days.)
Guess we get what we pay for … cheap products … lousy quality.
I am unable to connect outdoor cam to my base station also. Took forever for base to connect to router but did eventually and got solid blue light, but now camera will not pair and I get “paring failed” messages. How do I know if I have a x.x.200.x network, and if I do, what can I do about it? Is the camera not usable then? Thanks
The base station should pickup a DHCP address in the 192.168.100.xx range from your modem. It will then create its own sub-net in the 192.168.200.xx range for the outdoor cam to connect through. It does this so you can add other cams (up to 4 on a base station). If you are using the .200 sub-net for other devices you will either have to change them or wait until the bug fix comes out.
Having same issue with .200 can’t pair camera already wasted an hour messing with it before finding this post. What a waste of time. Hopefully fix soon I don’t want to redo all my settings on my network
I was able to fix but required going in to modem settings and changing the IP address for the modem. I changed the .200 to .100 and restarted. It actually worked and was able to pair immediately. Now the issue I have is that I am not getting notifications. Hope they workout the bugs.