I set up all the cameras in one location on the main router with its SSID. The AP/router has a different SSID but the same password. When I moved the garage camera closer to the AP/router I think it automatically moved to that router. I don’t remember changing anything. Currently cameras 2 & 3 are sitting in my computer room and definitely connected to the main router. Camera one seems to be getting a stronger signal from the AP/router and is still connected to it, (confirmed with the basic information screen in the phone app.)
The cameras don’t dynamically switch routers. The router that your phone is on, is the router the camera is setup to when you do the setup. Open the app, click on a camera, click on the gear icon, click on “Device Info” near the bottom and that will tell you what Network that particular camera is connected to. Do that for each camera.
Camera 1 (Driveway) is on the AP/router
Camera 2 & 3 (Garage & Back Door) are on the main router. I reset and setup camera 2 on the main router.
Is there a way to reset camera 1 to the main router without taking it down from its location?
OK, I reset and re-setup all 3 cameras and they are all connected to the main router. The cameras work on the network WiFi but not on cellular. After going through all that I seem to remember that originally I setup two of the cameras on my work bench in the garage so they would have been on the AP/router. I am not sure the garage camera will get a strong enough signal when I move it back out to the garage. For now it is in my computer room with a 100% signal strength.
Once you get cellular working, you can switch it back to your extender. You seem to be making a lot of assumptions on which router these were set-up. The cameras don’t jump routers, your phone might. I can be standing next to my main router and my phone be connected to the extender. I can be standing next to the extender and my phone be connected to my main router. Which router has to be verified in your phone before the setup is started.
OK, if you’ve moved them all to the main router, you have removed several potential issues that could be a problem in troubleshooting your access from outside your network. I’m guessing your main router is blocking necessary ports. Now, like @oaktree said, you should call Wyze support and see if they can help. Also, like @oaktree, I no nothing about RouteThis Helps, but I suspect Wyze support will have you run that to test the ports on your main router. Are you familiar with ports on a router?
OverWatch, Yes, I did not understand that the cameras do not dynamically switch to the best signal. I know very little about how to setup router ports. I will call support this week. Thank you for your help.
No problem. I just wanted to make sure that was cleared up before you got on the phone with support. You’re very welcome, just wish we had resolved more than eliminating a router from the list of potential issues. Let us know how it goes.
Will do! Thanks again.
I’ve got six cameras working on AT&T cellular.
Just followed the stock setup.
Midnight of Wyze Cam v1, v2 & Pan models.
FYI to oaktree and OverWatch: I tried to call support today and was not able to get through. So I sent an email to support describing the problem and referenced this thread. I will let you know what I hear.
@wesiii Thanks for the update!
BTW, if you will put an ‘@’ in front of the user name, they will get a notice their name has been referenced in a post. Feature of this forum.
I work in IT (not for WyzeCam).
Just my 2 cents… We have remote workers, who work from home, as well as a VPN network they use to do so. We actively discourage Netgear routers and APs for this very reason. They are notorious for blocking inbound connections. In a sense, that’s a good thing for security, but it really shoots IoT devices in the foot. My money is on the Netgear routers where something is off in the ports or the NAT settings. This may require a 2 part fix from Wyze and Netgear, where Wyze provides the ports and Netgear provides the steps to configure them.
Open port requirements are here:
I’ve never had a problem with my R7000 blocking connections to my smart devices.
I will check out the link. I am not very good with this, but will try. Your post and two others went into my spam folder and I did not see it right away.
Here is some new info on my problem. Still waiting for Wyze Support, but I this morning I logged into my router (Netgear R6020) and attempted to check the ports. I did find that there was a router update available and I did that. In rooting around I saw that all three Wyze Cam’s were shown “allowed” on the access screen. After logging out of the router I checked the cameras using cell data and discovered a new message on camera 1. (“network unstable please switch to 360P”) The app would not let me do that while using cell data, so I logged back into my WiFi network and switched all three cameras to 360P. Logged back into cell data and low and behold all three cameras now connect and stream video using cell data. Next time I am out and able to log into a different WiFi network I will try it that way.
Still waiting for Wyze Support to see if there is anything more I can do. The connection does mostly work when the cameras are set on 360P, but I do not like that resolution. I have two old D-Link cameras that work fine on my WiFi network. It seems like their must be something I can do to make the Wyze Cam’s work with at least SD video.
@oaktree and @OverWatch, Support got back to me and I did have to download and run “RouteThis” to diagnose the problem. It turns out that my local ISP internet speed is too low to support the cameras. So, unless I want to keep them set at 360P I will not be able to view them remotely. Thanks for your help and all the others that chimed in.
I’m curious about the speed also. I have a 12Mbps down and 5Mpbs up connection, and use the cameras successfully…granted with some delay sometimes.
Frontier Communications is my ISP and the service is supposed to be 3 Mbps download and I am not sure what it is rated for upload. A speed test using Frontier’s speed test software records 2.98 Mbps download and 0.39 Mbps upload. RouteThis reported 1.15 Mbps download and 0.21 upload. We live in a rural area and the chance of increasing our internet speed is not good.
Wyze Support quote: “Our engineering team is committed to continuing to improve on the experience while keeping that cost low. We have many updates planned through 2019 and I do hope to see performance increases for low speed networks along the way!”
I think that is my only hope!