Improve audio quality

Improving audio may take a hardware update. But many people are happy with their audio so you two may want to record videos and run them by customer support to make sure that your Wyze Cams are behaving as expected.

Support Request Form

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Personally. I don’t use the audio but understand it could be useful.

If I wanted to use the sound, I would like it to connect to my 5.1 surround system but I think that could increase the cost of a V3 camera. :grinning:

i will have to agree with some of the res ponces above the audio quality is not all that great i know for sure that being where my pan cam sits it can hear a lot in my home(human ears) but when viewed from work or even on the road its almost dead silent and would have to be a loud crashing sound in order to even pickup anything but my v2 (2 feet away pointed at glass window to outside) picks up audio like its right there next to the action in most cases but its muffled like if you talk into a walkie with your mouth pressed to the mic regardless of weather its inside or outside. i would love to see a separate add on for audio upgrade.

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Yes Can you guys bring out an update for noise reduction cause al the camera’s have noise even when no one is home and should be quiet on the camera’s.

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Using a bundle of V2 cams. I frequently use them to communicate with my children throughout the house. They constantly complain that the volume is extremely loud and scares the crap out of them, and in addition to that, they can rarely understand what I’m saying. I saw a Wyze employee mention that adjustable volume was on the road map, but that was over a year ago. Where are we at with adding the ability to adjust volume, or increase audio quality in general?

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I’m having issues with static. People can hear me. I’m having issues hearing them. I posted videos. You can hear the distortion in my wife’s voice

Welcome to the community, @ctrost. I have moved your topic to the relevant #wishlist topic. You can vote for it at the top-left. If the status tag “maybe-later” changes to “researching”, then you know Wyze is looking into this.

Just an organizational note: you may have seen that adjustable volume was on the roadmap before the roadmap was split into #wishlist and #roadmap categories. This was done, in part, because “roadmap” implied the items were actually planned and being worked on. The categories were split to better clarify the distinction.

You can read about the categories here:

How to Use the Wishlist and How to Read the Roadmap

And you can search the categories using these links:
Search Wishlist (enter your search word/s after #wishlist in the search box)
Search Roadmap (enter your search word/s after #roadmap in the search box)

We are trying to use the Wyze Cam Pan to monitor a toddler, but when he cries the noise cancellation sometimes removes that “noise” from the audio stream. As a result we don’t hear him cry some nights. It would be nice to be able to enable/disable the noise cancellation in the app.

The above may also help with the volume but we find it quite quiet and would like the ability to enable microphone amplification in the app to get more volume out of the camera. We are concerned with hearing the toddler and not so much the audio quality.

Thanks for your consideration.

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I have several of the Cam Pans’, to help keep an eye on my 80 year old mother. Unfortunately, she doesn’t speak very clearly, or loudly, so the compression in the stream is gating her out as noise.
Having the ability to adjust the front-end gain on the microphone would be VERY handy feature! Not only could I use your product to keep an eye on mom…I could keep an ear on her, as well! :wink:

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This should be the top upgrade either for current or next gen of the camera based products. From 5 feet away trying to use the v2 or pan’s as a 2 way communication device fails its usability test.

If I had known that it was this bad I would have stopped at 1 (one) not 8 (eight). I now regret my investment.

Joe

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I totally agree with everything you said

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Please fix…

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This ADVERTISED audio feature will not be useable anytime soon. Wyze is too busy building other half baked ideas to care about their products and make them work as advertised

I have to agree with the audio problems. I have tried to move cameras farther away from walls, ceilings, and hard objects thinking it was picking up an echo. This didn’t help. I also tried to use a modified microphone wind screen thinking the microphone was too sensitive and the audio was clipping. That also did not make any improvements. I monitor 7 cameras, purchased at different times over the last few years, five at my home, and two 12 miles away. The network does seem to make a difference, nor does the time of purchase. I love the Wyze products. I also have the bulb, motion sensors, door sensors, and the Wyze Band. The products are an incredible value! However, sound on the cams are becoming increasingly frustrating, seriously impacting the perceived value. I hope Wyze will “listen” and resolve this issue that has clearly plagued the cams for several years.

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+1! Happy to pay more if Cam with a better microphone comes out.

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I just want to be able to adjust both the speaker volume and mic on the Pan Cam. When I talk to someone on the camera with my phone it is too loud for them, and I cannot hear them.

Greetings, I have several V2 cams in various location at my home for the 1-1/2 years. Overall the Cams perform fairly well. Having said that the audio playback has so much static I can barely hear audio from the recorded event. I have tried the Factory Reset on two occasions and did not improve this situation and has become annoying. Any recommendations on how to resolve this issue? Please advise Also does anyone have the specs for the current microphone in the V2 cam? Thank you for your time. Thanks, Rich

Would like to see better microphone Hardware possibly a jack for we could plug in our room microphone

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I bought two v2 cameras and returned them because the audio had tons of static. I bought three v3 cameras and they have the same issue. I’ve tried them in many different locations, on multiple networks, and connected to different phones - yet, I always get tons of static. I’m surprised this has not been fixed yet. I’m sure there is at least somewhat decent hardware on the cameras. Please fix this!

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