Special thanks to
@WyzeDave for taking the time to answer questions from people (even if you ignored all the highly upvoted questions about the Home Assistant Integration already having most of the work done for you already, so there should be no reason not to just copy the opensource code and make it official and fully functional ).
HERE ARE THE RESPONSES WYZE COFOUNDER DAVE CROSBY GAVE US IN THIS LAST AMA:
RTSP FOR THE V3, WCO, & VDB
RTSP for v3 is getting closer! Development is now complete and it is in internal testing with Wyze employees. My guess is that it will be released within the next 3-4 months, if testing goes well.
RTSP for v3 will be released the same way it was for v2. It will be a separate firmware that won’t get updated as frequently.
The overall percentage of Wyze users that use RTSP is actually extremely low, but we know how important this is for that small percentage of core users! We are 100% committed to getting it done, it might just take a little extra time compared to some other features.
Outdoor Cam most likely will not get RTSP because it’s battery-powered. Next on the list would probably be the doorbell, but we haven’t really looked at that yet.
@WyzeDS (Employee) as a sub-comment in the same thread:
[Release of RTSP for the V3] could be sooner, but we don’t want to overpromise…
In response to someone saying it shouldn’t be a forked firmware as they believed the V3 had more RAM:
@WyzeDS (Employee) as a sub-comment in the same thread:
V3 does not have more “available” RAM than v2. V3 has a lot more features and accessories. The other consideration is the “ongoing” cost of maintaining it.
Re: UPDATING EXISTING PRODUCTS & APP VS ADDING NEW PRODUCTS
We have dedicated teams that are constantly updating the app. We release an app update pretty much every single month, which is really fast! We are not perfect, but we put tons of time, research, and resources into our app and into our products to deliver on the features users are asking for. We will happily listen to your feedback on what can be improved in the app, and if it aligns with the feedback we are hearing from other users then we will make it a high priority to correct.
As far as product launches go…
our goal is to always deliver too good to be true value with every single product launch, and then make that product even better over time. Some Wyze products are better than others.
I also want to say that being camera only + extremely low margin is not a sustainable business. We have to diversify our product portfolio. With the chip shortages going on right now if we only had cameras, we would probably not survive as a company. We will continue to diversify into multiple product categories so that we can support all Wyze users long term.
QUANTITY OVER QUALITY CONCERNS:
I think this is a fair concern, but we have no intention of “just pushing out products.” We want to create amazing products at too good to be true pricing. There is no quick cash grab here. We are focused on building a company for the long term.
In the smart home space we compete against the biggest companies in the history of the world that have more resources than us. Big companies move really slow. Our core advantage how closely we can listen to user requests and act quickly. We’ve accelerated our launches in the last year because last year we made big investments into more product managers, more supply chain partners, more engineers, more testers, etc. in hopes to build a more complete product ecosystem quickly.
Diversifying our products is also really good for the long-term success of our business, especially in times like now where chip shortages are restricting sales of smart products.
Why not focus on current products instead of new products:
A few reasons. First, we want to diversify our product portfolio. With the chip shortages going on right now if we only had smart home products, we might not survive as a company. We will continue to diversify into multiple product categories so that we can support all Wyze users long term. Second, we have a mission to make great technology accessible to everyone! Some products are really great, and with our team’s supply chain expertise, we have unique opportunities to bring them to Wyze users at prices nobody else can.
CHANGE THE APP DESIGN:
Thanks for this feedback. This is a really tough challenge. We know we have lots of work to do here with the growing Wyze Ecosystem. Our design team is working on a proposal for us right now. If anyone has any ideas for them, we would love to hear them!! Put them in this thread and we will send them over.
Thank you!! Yes, [a web interface is] under development. We don’t have a timeframe for this one yet. I hate saying that because I know people want to know when it’s coming, but I’m afraid to promise something and then not have our team deliver on time. There are a million things our teams want to work on at any given time and sometimes priorities get rearranged. But it’s coming! It will likely be a Cam Plus feature when it’s released.
CUSTOMER SERVICE PROBLEMS:
Yeah, we know our customer support has not been great so far. It’s been a hard one to swallow because we are all ex-amazon and know how important this is to building customer trust.
The type of business we are running sets itself up for quite a few challenges on the customer support side of things. We move VERY quickly, and need to do a better job of getting the right agents in place and getting them the information they need to be successful.
Of course, with covid, we have seen lots of challenges, especially with being able to hire enough customer support agents, which is why our response rates dropped so much. We have been increasing agents as fast as we can, and actually, in the last few months our average response time is back down under 12 hours. That is a much better place, but we’d like to make that better.
No excuses. We are committed to making customer service a core competency for us to truly be friends with users. We will continue to invest into our CS team!
Does support purposely try to disuade users from contacting them?:
Obviously no…but customer service is something we are working to improve. Good customer service agents have been really hard to find this year during covid. We have been way short on agents as people slowly return to the workforce. Being a CS agent is a tough job that does not compensate as well as it deserves. If you spoke to an agent that gave you bad info, my guess is that they were most likely new and trying to learn about their assigned products. Send us a specific ticket number if you want me to look into something specific.
NEED APP UPDATES, DARK MODE, WEB SUPPORT, STOP ADS:
Why thank you for this feedback haha. We always have lots of room to improve, app included! Dark mode has been discussed but we don’t have a timeline yet.
Web support is under development, it will be part of Cam Plus.
Serious question that we debate internally quite a bit about ads: Would you rather have no ads or pay more for products? We currently don’t do paid marketing at Wyze because we price things as low as we possibly can and don’t have marketing budgets. Our only way to communicate the products we make is through email, social, and in-app messaging. I’m open to hearing your feedback on how we can better deliver ads in a friendly way to users without changing our business model. OR maybe we change our business model.
I know there are better, less annoying ways to deliver in-app messages that we have been working on. For example. We are now experimenting with content cards in the app under the account tab where users can click on them voluntarily.
Re: MORE STRUCTURE TO ROADMAP COMMUNICATIONS:
KEEPING THINGS IN STOCK, HOMEKIT, DARK MODE:
As you probably know there is a global chip shortage right now. It’s the biggest challenge facing Wyze right now.
Products use different chipsets. Other than some common modules like wifi modules, chipsets are typically different among different products. We would definitely not be out of stock if there was anything we could do to avoid it. Unfortunately, if you see a product out of stock right now, it’s likely because we can’t find enough chips to make that product.
In regards to HomeKit, we are exploring an integration with Matter and hope that will be a good solution for HomeKit users. It’s still really early to see what Matter will look like, but we hope that focusing resources on that will benefit the most Wyze users.
Dark Mode is still TBD.
Reddit User: How is Dark Mode still TBD? …simply make the background of the app black. Maybe make it a stretch goal for your UI team?
@WyzeDave response: I will tell our design team to get on it haha. I want dark mode too! But as you can see from this thread there are some product issues with our app that we need to fix first.
MATTER STANDARD DETAILS:
Any new upcoming products or services you’re willing to hint at?:
A camera that can pan!
And Wyze solar panel for outdoor cam, but I think I hinted at these somewhere else.
TEMPERATURE/HUMIDTY SENSOR STATUS & DETAILS:
SOLAR OPTION FOR WCO:
OUTDOOR POWER ADAPTER STILL COMING:
Yes, it was supposed to have launched already, but we weren’t happy with the testing results. We are working on a new design now. I don’t have a timeline for it yet, sorry!
V2 SENSORS WITHOUT HMS SUBSCRIPTION:
We hear you on this! [Buying the sensors without the HMS subscription] will be coming eventually. Hopefully we can do it pretty soon.
This year there is a global chip shortage which is a huge challenge for Wyze. We need every chip we have to contribute with hardware and subscription revenue so we can get the most out of that chip. We also happen to believe that Wyze Home Monitoring is an incredible product. The value proposition is completely unmatched in the market right now, in true Wyze fashion. Hopefully, its an opportunity for more people to try it out.
SMART CURTAIN/BLINDS MOTORS:
WCO V2 UPDATES?:
Starlight sensor, better processor, louder speaker, and other general improvements. Hard to say when it will launch with chip shortages going on right now, but we have a lot of the design done.
PAN CAM UPDATE DELAY FROM CHIP SHORTAGE?:
Any chance if a new version of the pan cam, preferably in black with the color night vision capabilities of the V3?:
WYZE CAM ISSUES WITH CHROMECAST OR GOOGLE DISPLAYS:
OUTLOOK EMAIL ON WYZE WATCH 47:
I believe the objective of an AMA is to answer questions that people post. Is that correct?:
WHY THE INTERMITTENT RESPONSES IN THIS AMA?:
Alright everyone! Gonna head home. I’ll jump back in for a bit later tonight/tomorrow to see if I can get to more questions. Seriously, thank you all so much for supporting the Wyze team through a tough year of covid and chip shortages. I appreciate all the good questions and feedback.
Here are my top takeaways from today…
You all really want RTSP asap.
We need to make the product roadmap more transparent
We need to do a better job communicating our business and product strategy.
I will take this back to the team. Catch ya next time.
DO YOU NEED ANY DEVELOPERS?:
REMOTE EMPLOYMENT IN UTAH?:
WHAT HAIR PRODUCT DO YOU USE?:
Thank you so much for compiling this for those of us not on social media. You rock Carverofchoice!
I totally agree with your sentiment. This takes a lot of work, and is very thorough.
@carverofchoice is amazing.
@carverofchoice! That takes a lot of effort to put together.
Thanks guys. I saw how useful the last one I did was for a lot of the mods/mavens to use as a reference to other people with helping out the community’s questions (you guys do awesome work, consider this a part of my thank you to you all for all you do to keep this a good environment).
It definitely is a lot of work to compile it all, but thankfully I can do a lot of copy and pasting to help make it easier and more accurate (I’m not typing it all out thankfully).
Then I try to rearrange some of the answers to be semi-organized and near other similar answers. I’m sure others could’ve improved the organization a lot better, but I figure the important parts are all there: 1) exactly what Dave said, 2) Link to the original source 3) some slight context regarding what he was responding to. -I also like having these things as a reference here in our favorite forum much more than having to go over there. I do still appreciate the gratitude.
@WyzeDave Dave, for the love of all that is good in the world, PLEASE add app-wide Landscape Mode support for tablets (iPad in my case). The natives are restless, as you can see in this thread. I was one of your very first customers (Jan '18) and brought the issue up very early on, primarily due a disability that makes it extremely difficult to continually rotate my iPad 90°. Others with attached keyboards, etc., need Landscape support for different reasons. Thanks.
Thanks for this. I read an article on this last night but couldn’t find it this morning.