There were posts I read here in the forum, perhaps from an AMA or Fireside Chat or Town Hall or whatever it is Wyze does… Back when they secured the funding. The indication was that one of the main focuses of the funding capital was to improve the CS. We are experiencing that improvement.
UPDATE EDIT:
Here are the details I was referencing:
Beyond that, most of my “opinion” (yes, I do acknowledge it is my personal opinion and not a statement of fact) is derived from my personal experience with the “Wyze Wizards” of Customer Support and having read a very significant number of other user experiences posted here on the forum reflecting a shared experience.
Two of the main focuses I interpreted, heard, or saw in writing in the two links posted were 1) Improve Customer Service, and 2) Reduce Cost. Outsourcing would certainly reduce costs and, theoretically with the right partner, improve support.
IMO, they missed the first target and need to dial in for windage and distance.