I’m finding it more and more difficult to support Wyze products any longer. Today was the end. I’m done with your neglect of your customers.
I’ve posted again and again (as well as others) about the chronic problems with the v1 Wyze cams (and iOS app) and, at first, Gwendolyn was nice enough to show concern and pass concerns on to the dev team. Now I guess she (and Wyze) is tired of hearing about it.
So here’s what you can do to make things right. You can either fix the problem NOW, or you can replace every one of my v1 cams with a version that works. Simple as that. If you’d rather refund my money, that’s fine too.
This is absolutely ridiculous that this 3 second issue on the v1 cams persists while you continue to release new products and update issues with those products only. You’re essentially telling all v1 customers to go to blazes.
Your “security” cameras are failing at the most important feature—providing security. There have been times when I’ve needed to view footage to see a supposed threat to our neighborhood—only to fail at this because your product loses TWO ENTIRE SECONDS of footage. Are you kidding me?
I SUPPORTED YOUR PRODUCT AND YOUR COMPANY FROM THE START—AND THIS IS HOW I’M BEING APPRECIATED?? I can’t wait to see how you treat a customer you DON’T like. Oh wait, I think I do see that now.