I am finding Support massively lacking. I am hoping someone has found a fix themselves. Support asked me to submit reports for each camera inside the app, then asked for the mac addresses of the devices. I understand they need information, but I am feeling after I submitted the reports they are just trying to get me to jump off a bridge. I am hoping some has sorted it out as I am home for Christmas then I am away from home for the next 3 weeks.
I am trying to avoid spending the money to get a different brand, I have been very happy with Wyze, but this has been catistrophic and gutting.
I work 10-16hours a day 6 days a week without internet access. I am home 3 days a month. I say this to explain where my frustration comes from.
App version 2.48.0 has issues
Rolled back to version 2.47.0 and all is working.
Thanks for the replay. This did not work for me. Went back multiple versions. Thanks for the suggestion.
Are the cameras still recording and notifying?
Can you provide the following:
- All version
- firmware of camera you are providing log for
- Device log. Go to the settings cog go to the bottom select Wyze support and submit a log
- What error you are getting, if you get one.
Also, can you provide the ticket number from when you called support
Merry Christmas / Happy Holidays
Can you please let me know if your cameras are grouped, the one with the issue?
This is all things I have been through with support I am not looking to go through all that again, I do not have time for that. That was the point of the post, Support is too drawn out with my schedule, it is something I needed to deal with a person in real time, not over email. I am leaving in 10hours for 3 weeks. While I was home I was hoping the amazing Wyze community had sorted something out. I am looking for offline options to avoid a update breaking things(i understand the update was a wyze service provider not wyze themselves) Its faster to setup a reverse proxy and offsite backups to back blaze for offline cameras than going through support. I will be trying to see if the RTSP firmware will still work on the cameras to save some money.
I do not mean to sound unreasonable, I just have a very limited time to dedicate to troubleshooting. I always will choose to spend my limited time with family and not tech products. Thank you for responding, I appriciate you trying to be helpful.
I understand the frustration. I was asked by Wyze to find out if the cameras are grouped and if so, how many cameras are in a group.
I am a volunteer in the community and not a Wyze employee, so not much I can do with support. If you have a ticket number, I may b able to get some eyes on this.
I own three v3 cameras. Two of them quit working after the update in mid-October 2023. I have contacted Wyze support a couple of times. They tell me it has been referred to a higher level of support and I will be contacted by them. I am still waiting to be contacted. I am afraid to upgrade any more cameras ( I own eleven total). If Wyze was going to fix this problem, they would have done it already. I believe it will take a class action lawsuit to get them to compensate us. I have been a loyal customer since their beginning. I have now switched to Blink cameras. They do not work as well, but at least I can store my videos for free without a subscription on their sync module. I can also choose to record videos up to one minute long ( instead of 12 seconds). I will no longer purchase anything from Wyze again. They cannot be trusted.