I have Cam Plus Unlimited with 10 cameras, mix of Cam V4 and Pan V3, and about 5 weeks ago, Smart Notifications stopped working or worked only about 10% of the time. I sent a log and also engaged Support. The Engineering team responsible for logs never responded, but have been engaging Support via email.
A number of suggestion were made by Support to resolve the issue, including ensuring all cameras, app and mobile device was up-to-date. I ensure that all notifications were on. Defaulted a camera and changed networks/router, used a mobile phone hotspots, logged on two other Android devices and my laptop. Changed from Smart Notifications to All Notifications, and Support even did a “reset” at their end, but nothing seems to work. The problem persists.
I changed my router to an AX5400 unit and use that only for the cameras. The problem persists. I think that the problem is on the Wyze back end. I am also miffed that after about 4 weeks, no response about the log.
There is more I can say but I think that I have made my point.
If the problem persists, I will definitely end the Cam Unlimited service, and move to someone else for a paid service. In all good conscience, I cannot recommend Wyze for anyone thinking of it.