its odd to say this but I am confident that many on the maven and mod teams have been in the Wyze ecosphere longer than some of their support people. with that comes A LOT of experience and of course amazing collaboration amongst ourselves to find solutions. and from time to time both the maven and mod squads do talk to Wyze managers, we serve occasionally as a focal point of issues that are common here on the forums and being them to their attention and help them understand what people are having trouble understanding or using. BUT!!! and this is a big but…know that many PM’s are lurkers, and they do scour the forums from time to time but with the limited time they spend here in comparison to mods, mavens and Gwen, there’s only so much they can pick up. I wish everyone knew how many implementations they have actually made that they got from right here on these pages. know that we do bring issues such as rules explanation to their attention whenever we get the chance. I spoke to a Wyze employee recently and had the privilege to be able bring some things to their attention, I will say there are some good changes on the horizon.
just keep sticking with it and remember if you ever cant figure something out don’t hesitate to tag in any mavens or mods. it’s what we are here for, any day we can find a solution is a good day for everyone involved.