I have an SD card in my Wyze Cam v.2 and used to be able to view 12 second loops of captured footage. Now the playback is greyed out. (See photo) I know the SD is working since it records and formats. Has the playback been disabled? I searched the forums and saw nothing that can help. Any suggesti…

“ Not sure what you tried, I got mine working by Formatting the Card, the turning off the SD Card option, Reboot the Camera, logout of the app, restart the device, log back into the app, live stream the Camera and go to settings and turn on the SD Card option and wait for it to record something. It …

@Customer is correct. This is a bug Wyze has acknowledged. [image] Grayed out "playback" button in cloud events Cameras This is a high priority for Wyze and we are working on it. The recording are still there as pointed out, but I do apologize for it being so cumbersome c…

I’m having this issue with the Flodlight with V3. Playback greyed out.

I have 5 cameras and they are now all greyed out. I’m not impressed Wyze!

Good grief Wyze…get your act together!!! This is NO WAY to run a business!

New update from Wyze in this thread: [image] Grayed out "playback" button in cloud events Cameras @pearl37920 I am sorry you are having this issue also. This issue was introduced with the most recent app update, it is not a firmware issue. They are looking into and hopef…

This is definitely a high priority for us the user. It means if something happens on our houses and we are depending on these short clips for our security we could be at risk or a bigger problem. I still can’t access my event, all gray out on play back button.

[image] jonathanmancia88: still can’t access my event, all gray out on play back button. That button on the cloud event is the most direct access to the time on the SD card local storage footage, but it’s not the only access. If you view the cloud event then look at it in landscape mode, doe…

I checked today and the button is no longer greyed out for me- how about the rest of you?

Greyed out Playback button on Wyze App

Cameras

SlabSlayer August 2, 2022, 9:55pm 9

New update from Wyze in this thread:

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V3 Cam - Grey out PLAYBACK not working (2024-02-25) Wyze App iphone-ipad , bug	26	1467	July 9, 2024
Playback icon is greyed out when viewing any events in the event section using new v3 black camera (purchased in Jan, 2024) Cameras android-and-ios , cam-v3	39	1613	April 3, 2024
Grayed out "playback" button in cloud events Cameras cam-pan-v1 , cam-v1-v2 , cam-v3	86	6808	March 26, 2024
Playback does not work from the event view Cameras iphone-ipad , cam-v3	143	4099	February 2, 2025

Greyed out Playback button on Wyze App

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