The green event icons are missing from SD card playback. This makes it very difficult to find an event just trying to scroll through the playback. It’s a time-consuming process to look at the events window interface to cross reference timestamps with the SD card playback. Has anyone else experienced this issue?
1 Like
Welcome to the Forum, @virgietucker31! 
I don’t recall experiencing this issue, but I can imagine how frustrating it is, especially if you have notifications enabled but can’t go back and find them in the microSD playback timeline. I guess I’d start with some follow-up questions:
- What platform(s) and app version(s) are you using? Your profile indicates Android, but you tagged this topic with android-and-ios.
- What’s the firmware version on your Cam OG?
- What do you see when you navigate to the Events tab in the app (and/or apply the appropriate filter(s) there)?
- If you check the timeline for that camera on the Monitoring tab, do you see events marked there?
- How are you recording (Continuous vs. Events Only)?
- What troubleshooting have you done so far?
Answering these questions might help other Forum members in assisting you, and a visual could be useful, too: If you could upload a screenshot of the screen where you’re not seeing what you expect to see, then that might give us a better idea of what’s happening.
1 Like
Thank you for your assistance. I am using Android 14 on my Samsung Galaxy S21 Ultra with the most recent version of the Wyze app. The Cam OG firmware version is 1.0.82 and is set for auto update.
In the Recent Events view, I see thumbnails captured with the green event icons. The filters work when applied to relative event filter type.
Recording is set to Continuous. I have switched to Events Only with no change.
I have completed a manufacturer reset with no change. Restarted the camera and forced stopped the app and Restarted it. I submitted a log to the support team and I’m waiting to hear something back from the escalation.
Please say the attached images. The one showing the green icons is my Wyze Pan Cam. It is working properly. However the OG cam no longer displays the green event icons in the SD card playback as pictured with the pan cam. I’m just total totally baffled as to why I no longer see the green event icons to allow easy searching on the SD card.
Thank you for help.
Thanks for the update. I appreciate the image you shared. I understood from your initial post what you meant about the event tags in the timeline. What I was really interested in was a view of what you are seeing for Cam OG on a screen where you expect to see those tags but they aren’t there. I wanted to try to get an idea of what you actually do experience in order to see if anything else looked unusual on that screen, if that makes sense.
FYI, as a new user, you can include only one image at a time, but that will increase if you spend more time interacting here.
I hope this means you actually opened a ticket with Support after submitting the log. My understanding of Wyze’s system is that they receive so many logs that following up on log submissions can be problematic, and that one way to get the developers’ attention is to submit a log and then follow that by opening a ticket with Wyze Support that includes the Log ID. Although the Wyze Wizards who work Support will tell you that they don’t have access to the logs, you can at least use the ticket to work through basic troubleshooting and include details that can be attached to a specific Log ID and passed along to the developers, so I like to encourage people to do that.
I understand what you mean about the Recent Events section of the Cam OG’s Live Stream screen. What I was referring to in my earlier comment was the Events tab (and the Monitoring tab) that you see at the bottom when you’re at the app’s home screen. Based on what you’ve said so far, I would expect to see your tagged events on the Events tab. On the Monitoring tab, if you have Cam OG selected as one of the cameras (up to 4) in your timeline, you should also see these tagged events as vertical green bars on the timeline. I wanted to confirm that.
Something else you could confirm is the event tagging setting: From your Cam OG’s Live Stream screen, tap 
Settings ➜ Event Recording ➜ Customize Detections and ensure that the things you want tagged in the recording timeline are actually 
in the TAG column. I imagine they are, because I haven’t figured out a way to uncheck these, and, like you indicated, they’re showing up in the Recent Events area.
This is what I’d try next:
- Clear the in-app cache:
Account ➜ App Settings ➜ Cache File Size ➜ Clear. - Navigate back one screen to Account and tap Log Out at the bottom.
- Swipe the Wyze app out of your running Android apps.
- Long-press on the Wyze app’s launcher icon (on your phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
- Tap Force stop on the App info screen (you may need to tap OK to confirm) and then tap Storage & cache.
- Tap Clear cache and Clear storage on the Storage screen.
- Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (You could optionally reboot your phone and then launch the Wyze app here for good measure if you wanted to do that instead of relaunching it immediately from this screen.)
I think sometimes doing that can help purge garbage or corrupt data that may be in the app’s cache and data storage on the phone, because my understanding is that the app will pull down a fresh copy of your profile and settings from Wyze’s servers after such a process. The thing that blows about it when I’ve done this is that I end up needing to reconfigure all the notification settings for my Watch 47, so it’s not something I want to do frequently.
If that doesn’t remedy the problem, then my next steps would probably be to delete the Wyze app, reboot my phone, reinstall the Wyze app, and reboot my phone again.
I hope this helps. Since I don’t recall experiencing this specific problem, I’m just thinking about how I’d approach trying to resolve it, and I think you’ve done the right kind of troubleshooting so far.
1 Like
This happens to me from time to time, usually on the cams that have a borderline wifi signal. Closing the app and re-opening, then waiting for the camera to fully load (live stream synched up) before trying to go to the SD card usually takes care of it.
1 Like
I am having this same issue with my Wyze Cam OG. However, my Wyze Cam Pan v3 and my Wyze Cam Floodlight v2 are displaying the green icons in SD playback just fine.
In my opinion, this looks to an intentional removal of functionality by Wyze. The SD card playback screen is different on the Wyze Cam OG. Looks to me like they intentionally removed this functionality. Doesn’t seem like a bug. Hopefully some others (maybe even Wyze) could chime in here provide more information.
1 Like
Welcome to the Forum, @rupprecht.k!
I don’t believe that’s the case, as I have not experienced this issue, and I’m not even a subscriber. What happens if you try @dave27’s suggestion or clear out your app’s cache as outlined above?
If you mean when compared with other Wyze Cam models, then, yes, that’s true, and there’s a lot of discussion on the Forum about the UI: Some prefer the “old” (Cam v3 and prior, from what I understand) UI with the horizontal timeline, and some like the “new” with the vertical timeline. Since my oldest model is Cam Pan v3, I guess I’ve used only the “new” UI, but the slight differences with Cam OG’s UI (compared to, say, Cam Pan v3 or Cam v4) are a little annoying, and I’ve argued for more uniformity and consistency across the UI. 
I have done the clear cache steps and no difference was made. Still getting the same issue.
1 Like
I think it could possibly be a bug. I noticed that when I brought it to their attention that I received a firmware update notification. Before I brought it to their attention my firmware version was 1.0.82. Again, shortly after I made them aware of the problem, I received a notification to update my firmware to 1.0.84 after a factory reset. I think they may be trying to troubleshoot the problem to determine what is causing the green events icon not to show up in the playback window.
1 Like
@virgietucker31, that’s a good point about the firmware versions, because my Cam OG is running 1.0.80, so now I wonder if it might actually be a bug. If you could post your observations to the announcement topic for the 1.0.84 firmware, then that might be another way to get it on Wyze’s radar, because my understanding is that Wyze Team members are more likely to track comments in the Wyze News category, especially since the topic was started by a Wyze Team member:
Looking at the Release Notes & Firmware page just now, I still don’t see anything about the 1.0.84 update, so they might also be playing catch up with the roll-out of that one, and I wouldn’t expect an immediate fix.
2 Likes
I think I forgot to post that there I will do that right now
2 Likes
Release Notes are posted now
2 Likes
I have both OG and Panv3 and both have green icons. Nothing was removed.
1 Like
1.0.84 is to fix a different issue.
I’ve had green icons fine on my OGs running 1.0.80, 1.0.82, and 1.0.83 (unreleased). Haven’t updated to 1.0.84 yet.
Whenever I’ve noticed it it seems to be a connectivity or possibly “card too busy” issue. Fully closing the app and reopening it, and taking things slow has always resolved it. Maybe the SD cards people are using are too slow or have gotten corrupted?
Is the cloud events recording enabled on the OG? Or are you only recording to the SD card?
I am using an SD card. I use SD cards in all of my cameras.
Same problem here.
It’s an OG and it has the latest firmware. Looks like a feature they removed recently. I’ve done all the suggested fixes, no change.
Does the OG camera record events that are saved to the cloud? Those icons signal where cloud events occur. Are there events from that camera in the event tab from the app? If you do not have cloud events enabled, you won’t get any icons in that location. If you only have SD card recording enabled, you will only get the teal line across the right side of that screen.
This has not been my experience.