While auditing by bank statements, I ran across what appears to be double billing for 2021, 2022 and 2023. I’m being billed directly from Wyze Labs Inc. and also via Google Play (Google *WyzeAppAndriod). Wyze has just replied that they can’t assist me and that I will need to contact Google. I suspect this will cause class action legal issues for Wyze down the road. Nevertheless, I’m about to cancel my subscriptions via Google. I hope this doesn’t impact my subscriptions directly with Wyze.
It is WIDELY mentioned here to ALWAYS purchase subscriptions directly through Wyze and NOT through Google or Apple. A) Wyze can’t fix a problem when ordered that way, and B) usually you pay extra for the privilege of going through a 3rd party.
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First, welcome to the community.
I’ll clear up a common misunderstanding here though:
Not Likely. Google and Apple FORCE things to work this way, not the companies on their platform. If you order a subscription through a mobile phone app, the subscription is actually going through Google or Apple, not the company whose app you ordered the subscription through. Google and Apple don’t ALLOW the company to work with you directly on the subscriptions and they control everything to do with them, including any refunds because they want to ensure they get their 30% extortion money…I mean royalties.
There have been plenty of lawsuit attempts on this subject from multiple angles, and while there is some progress being made recently in the courts on this matter, the fact is that “Wyze” and all the other companies are not at fault. The one you are really mad at in this case is Google. They screwed up the charges and won’t allow Wyze to help you with it. Wyze isn’t allowed to the touch the subscription or give you a refund or even allowed to directly give you prorated refunds on any subscription you did through the app.
Overall point, there will be no class action legal issues for Wyze down the road because the fault is actually with Google (or Apple for those on iOS) who are the ones charging you and messing it up. You might be able to argue for a class action against Google (that’s a hard bar to win), but Wyze would easily be dismissed from any wrongdoing when Google doesn’t even allow them to intervene/help. That is why you were referred to Google. Don’t hold it against Wyze. Google REQUIRES it to work this way or they get banned from Google Play. The best way to handle this going forward is to NEVER order any subscription through ANY mobile phone app unless there are no alternative options. If you can order a subscription through a company’s website in a web-browser instead, do that. Then it will still work in the app. But if you order through an app, don’t blame the company for problems and headaches because you technically didn’t order from them, you ordered from Google/Apple and they have 100% control of it, not the company, and 30% of your money is going to Google/Apple, so don’t be surprised why prices are so high.
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I sincerely appreciate you providing the much needed clarity. Update: It turns out that when I unsubscribed via Google Play, I was also unsubscribed via Wyze online, So, this is even MORE confusing as two companies are billing me for camera subscriptions for the same cameras with different rates. I cancel from one and it cancels the other?!?
It appears that I was being correctly charged $59.99 (2022 and 2023) annually for unlimited cameras by Google *WyzeAppAndriod via Google Play and another incorrect charge by them of 19.99 (2021 & 2023) for an assumed single v1 camera. Wyze Labs Inc. also charged me $132.85 (2021) annually, $90.24 (2022) annually and $104.93 (2023) annually for “7 cams”.
Note: I’m only able to see the invoice description with the 7 cam count from Wyze for 2023 as they do not go back any further,
Nevertheless, it appears that I’ve been overcharged close to >$200 in the past 3 years. I will certainly address the matter with Google as well and also see what remedies my credit card company can provide, if any.
Thanks (again).
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Man, that is confusing.
Yeah, check with Google first and see what they say. Keep us updated on what happens. The main reason I say this is because the volunteers here do have some access to escalate things in certain situations, but not before the other proper channels have first been exhausted. So, let us know how things go and we’ll see if there is anything left that we need someone to take an extra special look at, and if there is anything more that CAN be done if needed. Hopefully Google can just resolve it all on a single contact since I don’t know what options they may even allow Wyze to take on the matter.
At least go through the proper Google channels first, then let us know how it turned out for you. 
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Yes I have been Stung with charges from Google and have been in contact with both Wyze and Google for refunds. Better chance of getting blood from a rock.Neither is willing to help correct their billing and both blame the other. Perfect scam they are running while claiming their hands are tied. Currently have 2 outstanding charges totalling $56.00. Google accepted one dispute but not the other 2. So if Google took my money and did not apply it to my WYZE account . I called them out in my complaint and indicated google are thieves who steal! just where did my money go?? No answer hmmmm cant trust this new technology in any way…BEWARE
It sounds like Google has basically admitted that it is their responsibility since they clearly accepted one dispute already. They just don’t agree with your other disputes for some reason.
What did you try to get from Wyze anyway? Was it Cam Plus subscriptions? You said 2 of them totalled $56, so did you pay $23 each for 2 more Cam Plus subs? I’m guessing that includes tax and everything? How many Cam Plus licenses do you have on your account now? If you paid for 3 and they refunded 1, it sounds like Google is claiming there are still 2 Cam Plus licenses on your account and they are simply refusing to cancel and refund them. Their policy is to fix errors but not allow refunds, so they seem to be claiming there 2 Cam Plus licenses available, so they won’t refund those. If you don’t have 2 Cam Plus licenses on your Wyze App showing up then they should be able to easily verify that and refund it or get them added by re-enrolling it. It should also be easy for them to verify that the licenses started on the same day as the payment to know those licenses came from that payment.
If the licenses have a date different from the payment date then you might consider asking for a supervisor because it should be a simple thing to verify.