I have paid up-front for a yearly subscription for my camera. I have to monitor my account in Apple support because Wyze team cannot fix the problem of duplicate billing and continuously tries to bill me monthly. Who is in charge of accounts that can resolve the problem? I am currently on the phone waiting for Wyze customer support to answer and it’s been over an hour of hold time and still counting. 
Search the forum and you will see over and over again…don’t buy Wyze subscriptions via the app and Apple. It is a never ending stream of problems and it costs more. Purchase via the Wyze website. Otherwise, you get unending finger pointing between Wyze and Apple.
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I sincerely thank you for that. I will take care of it.
Just remember, if you cancel your subscription…no refunds.
Yeah and we can’t help you as much as we would want to. Apple and Google have such a tight hold on things like refunds/prorations we literally can’t get in there to do much.
We have figured out a way to essentially “export” the amount of time we know you have left on your subscriptions for Apple/Google plans and give you credit for that time period left if you upgrade to a higher tier plan (AKA, 2 Cam Plus single plans → Unlimited plan)
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I have 4 cameras
Wyze has me listed for 2 Cam Plus Accounts. 1 for 7 cameras and 1 for 4 cameras.
How do I cancel both and then select the unlimited plan for my 4 cameras?
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