Fix-It Friday 7/7/2023

[peepeep]

SD Card Playback anomaly when set to Events (vs Continuous)

@peepeep

When tabbing from Event to Event , you must wait a consistent 5 seconds before the tab-press will actually take you to the next Event. If pressed sooner, it returns you to the beginning of the Event being displayed.

 

[carverofchoice]

Thermostat is going offline sometimes for some people

Our resident Thermostat expert and helper @speadie indicates that this only happens to them during the winter and not during the summer when they have the Thermostat off. So maybe that can help Wyze figure out what the cause is related to

Thermostat offline repeatedly

Oddly enough, when I have my thermostat off for the summer… it never drops offline. It’s only during the winter when it’s actually in use that it happens. Maybe that will give wyze engineers an insight into why it happens.

[Brewskie]

How about a little QOL lovin for Live Stream?

*Back button on Web Live View, not the Events page, there’s one already there
*Ability to delete events in the web view
*Lengthen time it take for Web Events page to lose focus or turn it off
*Make Cam Outdoor V2 compatible with Web View Live Stream page
*Video controls on web Live View and Events page. Right now you have to right-click and select “Show Controls”.
*Better description on each Event after it’s loaded. Right now it only says “motion”. Make it say what the Event actually is, like “Vehicle”, “person” or “Pet”, etc

[jhirschinger]

Grid for me. v4.50.3.4240 on IOS 16.5.1. Wyze Cam Pan v3.

[Rulwiz]

No notifications from V2 motion sensors, still experiencing this after 4 months of no fix.

Support told me after the app update that it would be fixed but still no notifications.

No motion/clearance notifications

I haven’t been receiving notifications for over a week. When I go to the notifications settings it says that I have to enable push notifications to receive them but push notifications are enabled?!, this is what I see. Any help here ? Thanks [Screenshot_20230515_163741_Wyze] [Screenshot_20230515_163747_Wyze]

[carverofchoice]

Some Cameras don’t load in the Webview reliably

For many people using the Webview, some cameras just freeze when trying to load or shortly after loading. Sometimes the loading wheel doesn’t even move, or else it spins endlessly but never loads.

However, when using the app, those same cameras have no problem streaming.

Since this feature is listed as “Wishes Granted” and no longer showing as “Beta” it seems that functionality reports now qualify for Fix-It-Friday.

Here is a recent report:

New Cam Plus version Live stream Web View of cameras online now constantly FREEZING!

Well there were no drop down menus or sub category for what I am bringing to the table. The issue is I just upgraded after many years on the free lite plan to the 99,00 per yr cam plus version. I particularly thought how great it would be to live view my 11 various Wyze cams on my powerful Windows 11 desktop PC. Although I could do that on Blueticks easily anytime and it worked always 100%. Unfortunately, Wyze online all cameras constantly FREEZE or they won’t load at all as the inner wheel ico…

[jhirschinger]

Still waiting for Wyze Cam Pan v3 to dependably return to original position after pan scan. v4.50.3.4240 on IOS 16.5.1.

[SlabSlayer]

Yes. As are others. However this was addressed in the final post of last month’s FiF:

@WyzeJasonJ

Reddit - Wyze Cam Pan v3 does not return to set home position

Test results for future device performance are looking better but the drift is still visible to the naked eye. Our game plan now is to implement the new strategy to the production line (that will take about a month), collect more data points about the hardware deviation that is leading to drifting, and then release a new firmware that will adjust to improve the performance of the existing devices. We know that this has taken a while and we appreciate your patience.

[Rulwiz]

When viewing an event from one camera in the events tab, it always skips the first t seconds of the event.

The issue still persists on the new app version

Skipping first few seconds of event

I have 1 v3 that when I view events on the events tab, it always skips the first few seconds of the event. Every time. Is anyone else seeing this? Been happening for close to 2 weeks now and haven’t seen any reports so I thought I’d start a discussion… I’m using a Samsung Galaxy S20 FE. V3 FW : 4.36.10.1054 App version : V2.41.5 Log ID 1037284

[peepeep]

@jhirschinger

Grid for me. …Pan v3.

Seems to be limited to v2s after resetting. We’ll see.

@angus.black

Has there been or will there be any fix for detection zones, grid vs resizable box?

Dude. Have some of this hopium in the meantime.

https://forums.wyze.com/t/fix-it-friday-7-7-2023/271032/3

It’s awesome.

[Rulwiz]

Spotlight is being forgotten every day

Good evening I installed a spotlight to a v3 2 weeks ago and everything went smoothly , the camera recognized the accessory and it ran great Now fast forward to this week but now that camera is no longer recognizing the spotlight . During the day it turns on the spotlight randomly when that spotlight is set to be on from sunset to sunrise yet when sunset hit it completely forgets the spotlight accessory When I view the live view their is no spotlight icon and no spotlight accessory recognized …

V3’s randomly quit recognizing the spotlight accessory, has been an issue for months now.

[gyzmo]

Watching Events is Frustrating with IOS update

I am frustrated. I switched to Wyze last month and have been so much happier with Wyze than my last system. My phone updated the app over night and now watching events is painful. I watch on average 500 events a day. I always watch the previous days events (today is July 8th so I watch July 7ths events). I always start from 12 AM and work my way to 11:59 PM. Thus, I have to scroll to the bottom. NOW, if I am watching a video and go back to the event list of all 500 videos it takes me directly to…

[Brewskie]

Cam OG Telephoto Live Stream doesn’t work in Firefox…Events do work

It works in other browsers though

[Rulwiz]

Cameras in groups having issues with loading live streams , showing as offline.

Wyze Cam v3, Pan v2, and v3 Pro Firmware Beta Test - 6/29/2023

Having significant issues with group streaming on device groups. In this case this group of 10 cameras contains 8 V3 Pro’s and 2 OG Telephoto’s. I will have the streams up on web view and they are streaming normally but in the device group on the iOS app it shows as “Device Offline.” Tapping into the camera it will load the stream and play, once I exit to the device group again it shows “device offline.” V3 Pro Log ID: 1103789 App Log: 1103799 V3 Pro Firmware: 4.58.11.4847 iOS 17 Dev Beta #3 …

[sunshine1]

The new iOS app 2.43 DID NOT FIX “No Alert Issues” on v2 and doorbell.
Still no alerts even though all alert settings are set both on the iOS app and on the device

[StevenA]

IOS App 2.43 Playback Bug

I posted this on another thread, but wanted on Fix-It Friday too.

When viewing a cloud event video and pressing the Playback button to jump the SD Card video, the Playback always jumps to near the most recent part of the timeline. Not to the time of the cloud event video. On iPad IOS 16.5.1. Restarted iPad and cleared the App Cache with no resolution. App 2.43 Playback works as it should on Android.
Log ID 1104410

[WyzeJasonJ]

Could you reboot the v2 that is showing the single detection zone box and see if the grid comes back after the reboot? We made a cloud change that may have fixed this.

[peepeep]

Hey Jason

Nope. Tried the simple power-cycle without success.

Then toggle-off Detection Zone, force close app, clear cache, restart app, toggle-on Detection Zone, no go: kept the single box at the same dimensions that it had been.

Then toggle-off Detection Zone, force close app, clear cache, POWER-CYCLE CAM / RESTART PHONE, restart app, toggle-on Detection Zone, same result.

[WyzeJasonJ]

Thank you for trying I will let them know.

[muerte33]

Can someone on the team please look at the Cam+ event playback on the V3 and V3 Pro cameras via the Android App version 2.43.0 (312). When playing videos back via the event viewer, the playback is choppy on just the V3 and V3 pro cameras for me. The V2 cameras play smoothly. Playback IS smooth on the V3 and V3 Pro on Webview playback (via Edge Chromium or Firefox browsers). Currently I have “Enable Hardware Decoder” OFF in the App settings. I have tried cache clearing, signing out/in, but it still stutters on just the V3 and V3 pro cameras on event playback (even at 4x playback).
Thanks