And now I’m back! Thanks, Jimmy!
Welcome to another Fix-It Friday Follow-Up!
This time, we tried sending out the Fix-It Friday posts to all of our communities to get feedback from everyone at once. We may be adjusting things further on Friday after trying it this way and we appreciate your patience while we finetune.
And without further ado, here are the top issues each community presented!
Audio out of sync on saved videos ►
This is a really tricky issue that we’ve worked on multiple times over the years with some improvement! If you’re experiencing this, please consider giving us video examples and logs so that we can take a closer look.
Some cams use phone volume instead of media volume and can’t go to “0” volume ►
This is something that has been an issue in some cases for quite a while. We have flagged it to the team and will keep you posted on any major progress!
Wyze Core Community
Auto Unlock is unreliable ►
We have alerted the team to this issue and have begun investigating. If you are experiencing issues with this feature, please consider submitting logs whenever possible!
Cam Plus AI accuracy issues ►
Thanks for the feedback! There are a few different things that can go wrong with AI so we’ll address them all here. In general, it’s hard to fix accuracy because it involves training algorithms. However, we hear that some people are experiencing a decrease in accuracy so we’re looking under the hood.
For incorrect AI detection: Please continue to submit videos for review and algorithm training! We didn’t post a new AI model for a few months but we just sent one out last week. We’re also working on a method to help customers with debugging AI issues and that will be available later this year.
For AI totally not working: We would need a firmware log to help us figure out what’s going on here. If you have a microSD card and are up for helping with this, please reach out to Wyze Customer Support! The team requests info about what service you’re using (Cam Plus versus Cam Plus Lite) and they also would like confirmation about what your AI settings are. It could be an issue where the license didn’t properly attach to your camera so please make sure you check that, too!
Forum
Landscape Mode ►
This is a feature request but has been a super consistent one for a long time. The general background is that we’d need to rework a lot of the Wyze app to make this happen due to design debt. We were working on a 3.0 app version a while back and landscape and dark mode were originally being considered for that effort. Our plans and resourcing changed some when the pandemic began and that reprioritized the app overhaul so we don’t have a time estimate for it. However, we hear you! And we make sure that these features are often added to conversations internally.
Attempting to view microSD card Playback while viewing an Event from a Wyze notification results in a “No micro SD card installed in camera” error ►
This sounds like it may be an Android app issue. We’re on the case - if you are able to recreate this issue, please send in logs for review!!
Discord
“Getting Video Data” taking a long time on Wyze Cam Outdoor after the most recent firmware update
“Base is connected via ethernet and Outdoor unit is less than 20 feet away. Prior to update picture appeared almost instantly on first 3/3 refresh. Now sometimes as many as 8-10. 2 outdoor units connected to same base and both exhibit similar behavior.”
Our developers are looking into this one and we suspect it’s related to a library change. We’ll be discussing resolution approaches when we confirm the root cause.
Thanks for joining us for Fix-It Friday and we look forward to chatting again this Friday!