Fix-It Friday - 11/3/2023

Wyze News
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I feel a small degree of vindication about this :joy: I told several people in Reddit, Discord and the forums as well as telling the whole Google Home Team directly during their official AMA (as well as their support) that I was confident the problem was rooted in the Google Home app (based on lots of variables and examples and interviewing those affected and not affected), and that Wyze was not [primarily] at fault or the problem in this case (Google Home App was the problem), and several users thought I was crazy and making up stuff (to be fair, the Google Home Team were very receptive to my report and promised to look into my claims)…but people familiar with me should know sometimes I’m just good at sleuthing out the details. :male_detective: I love to hear now that in this case my sleuthing tentative conclusions were right all along :tada:

Don’t worry, I won’t go back and rub it in to all the Redditors in various threads who were telling me I was way off-base and don’t know what I am talking about :joy: (no good ever comes of such things). I’m just enjoying how cool it is that I figured out where the problem was even without access to logs and the backend. :slight_smile:

(for the record, even though this was never affecting me, I am the one who submitted this to Reddit’s Fix-it-Friday thread on behalf of all the people who had been affected to get this on the list here [along with links to several of their threads]…If I notice a weird wide-spread pattern/issue I will submit it to Fix-it-Friday for other people even if it’s not affecting me because I want everyone else to have their Wyze stuff working great too! I’m glad this one is getting figured out for people who have been waiting)

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Well, I was way too eager to celebrate this issue as fixed.

It is not only not fixed, it’s even worse!

Before, (incorrectly) it would show red when no recording or remote viewing was happening. In this state, at least one would be wondering who was watching, and maybe react accordingly.

But now, the red light will do one of three things:

  1. On some of my V3’s, it will just stay blue when someone IS VIEWING.
  2. Some V3Pro’s, it will turn red for a second or so, then revert to blue, when someone IS VIEWING
  3. Some V3Pro’s will turn red and stay red when someone is viewing. (as it should)

This is happening on multiple cameras, multiple accounts, multiple networks.

This is worse, because now people can be viewing others “in secret”.

Wyze says that the red light will be on when recording events to the cloud, and, when being remotely viewed.

This is a serious privacy issue, even if the cameras are your own, your own account, or if they are being viewed by someone that you have shared with. The lights not working as they should is nowhere near acceptable from a privacy and security standpoint.

I hope this is fixed for both the V3 and V3Pro very soon.

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There will be a new Fix-it-Friday Even this coming Friday, Dec 1st in a new thread. You should submit this there on Friday. The event for this particular thread took place the weekend of Nov 3rd, so it’s not currently an active event. But it seems like you have found a worthy submission for the upcoming month.

I admit that I haven’t personally noticed this on any of my cameras because I always disable the status light on everything. I figure everyone knows I am ALWAYS recording EVERYTHING 24/7 to the SD card, and anytime there is any motion at all in the view of the camera. I’m always recording everything, so it’s never in secret (ie: my friends and family know that if you’re in view of my cameras, they’re DEFINITELY always recording you, 100%, no light needed). However, I agree that there are people who like having the status lights and that they should reflect what they are supposed to for those who use them, so I would be interested in hearing if anyone else is experiencing this same thing. I may turn the status light back on for some of my V3Pros and see if I can replicate the issue so I can confirm it this coming Friday too.

(FYI, if this is time critical for you, please report this issue to Wyze support directly right away)

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Hi, everyone! :grinning:

It’s a new month! So don’t forget to vote for December bug submissions. While we wait to see which bugs are bugging you the most, here are the updates for the entries for November.

:man_facepalming: Discord - Facial Detection is not working on lots of cameras for people who have Cam Plus Unlimited :man_facepalming:

We believe it is now working as intended on the Wyze Cam v3 and the Wyze Video Doorbell v2 and are currently working through the cameras one by one to fix any other camera specific issues. You can help us out by submitting a log when you have a Facial Recognition issue and posting the log number here so I can get it to the team.

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

:floppy_disk: Reddit - Latest Pan Cam v3 firmware (or iOS app update) breaks microSD card button :floppy_disk:

Is anyone still affected by this? We’re still looking for more info! Is there any chance that affected people are using Spanish for the phone system language? We saw a similar report on the Android app and are trying to see if this is a similar issue. So far, we haven’t been able to reproduce this in the office. Please send in a log if you’re affected by this problem! Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

:film_strip: Forum - Thumbnail show not working consistently on Wyze Cam v3 cameras :film_strip:

We are still looking into this and would like some more logs. Here’s the info for how to send them in:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

- Let’s Take a Look at Some Previous Submissions -

:ocean: Reddit - Unable to stream cameras in Google Home :ocean:

The Google Home app not viewing live streams is a bug on the Google Home app and they’re working on it now. For Google Nest devices not viewing streams, please try re-pairing the connection between Wyze and Google Home. If that doesn’t work, please let us know by contacting support and opening a ticket as we will need to get your account info to troubleshoot further. After opening the support ticket, please post the ticket number here.

:clock4: Discord - Camera time and notification time do not match :clock430:

This can currently be resolved manually by changing your cell phone’s time zone to a different one, leaving it in the other time zone for 5 - 10 minutes, and then changing it back. But we’ve heard that this needs to be done each time some of you go into different time zones. We’re trying to put in a more permanent fix and could use your assistance! If this happens to you again after doing this workaround, please submit logs and a screenshot with both times displayed. We’ll have the developers take a look! Here are the log instructions:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.

:unamused: Reddit - Event playback in the app is stuttering :unamused:

Thank you for your patience! We are looking into this and still would like some screen recordings to help us.

:raised_hand: Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection :raised_hand:

We’re still looking into this and could use the MAC address to check logs! Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us. We’ve been checking on the logs we have so far and will share more info when we have it!

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We are still on track to start a beta for this firmware soon. We’ll keep you posted!

:cam_v3: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :cam_v3:

We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA!

Thank you for reading! Have a great weekend. Don’t forget to vote for Fix-It Friday topics before Monday!

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Link to Decembers callout.

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