Fix-It Friday 10/6/2023

Hi, everybody! :grinning:

We had limited participation for voting this month. Because of that, we shifted some of our timelines to give everyone more of an opportunity to vote for new issues. That pushed back our posting date, so we appreciate your patience during this time! We won’t be posting another update on Friday, but we’ll be back to our regular schedule next week. Here are our new bug submissions for October:

:ocean: Reddit - Unable to stream cameras in Google Home :ocean:

We would like to look into this issue! If you experience this problem, please send your device MAC (available in Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through and then provide the ticket number to us.

:raised_hand: Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection :raised_hand:

Similar to above, we’re wanting to check this out and could use the MAC to check logs! Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through and then provide the ticket number to us. We’ve been checking on the submitted logs and will share more info when we have it!

:musical_note: Discord - When listening to music and then viewing a camera group, the music stops for a few seconds and then plays again even with audio turned off in the group :musical_note:

Part of the issue here is that Android and iOS are currently behaving differently. We’re chatting internally about how to unify the experience. There are some tech considerations that will limit our possibilities, but we’ll at least make it consistent!

:flashlight: Bonus Discord - Wyze Battery Cam Pro spotlight turns on randomly :flashlight:

We suspect that this is related to an issue that is currently fixed in beta. If so, it will be resolved soon! We’re aiming to send out the update in the next couple of weeks.

- Let’s Take a Look at Some Previous Submissions -

:negative_squared_cross_mark: Core - Error 3001 is happening on cameras such as Wyze Cam v2 :negative_squared_cross_mark:

We got a report of 3001 happening on updated cameras so we’re looking into the logs for this. If this is happening to you, please let us know!

:unamused: Reddit - Event playback in the app is stuttering :unamused:

Last call! We haven’t been receiving the information we need to address this report. If we don’t hear back by next week, we’ll remove this from the list. Please give us logs and screen recordings if you have them! If you’re experiencing this, could you please provide that documentation? Here are the log instructions:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.

:black_square_button: Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid :black_square_button:

The log that we received showed that the detection zone was updated using the correct mechanism. Is this problem still happening to anyone? If so, please let us know!

:angry: Facebook - Cam Plus subscribers unable to filter Events :angry:

If you’re having trouble with this, please let us know! We’re still looking into this problem but having trouble reproducing it in the office.

:vertical_traffic_light: Forum - Wyze Cam v3 Pro status light is not working properly, light will turn on when motion is detected but not recording and according to documentation it is only supposed to turn red when recording :vertical_traffic_light:

The beta for this fix is going to start in the near future. Thank you for your patience!

:house: Reddit - Wyze Cam Pan v3 does not return to set home position :house:

We are delighted to say that our test results for the firmware are finally at the level we need to move forward with the beta. We aren’t sure what the schedule is yet, but we’ll keep you in the loop about it!

:clock4: Discord - Camera time and notification time do not match :clock430:

We believe we’ve identified the root cause of this. In the meantime, please try manually changing your cell phone’s time zone to a different one, leave it in the other time zone for 5 - 10 minutes, and then change it back. We’ve heard back from customers that this workaround has helped with this problem. If this hasn’t worked for you, please let us know!

:cam_v3: Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory :cam_v3:

We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.

Thanks, everyone! We hope you have a wonderful rest of your week.