Failed to load video from local storage

Just installed the Cam Pan 3 unit. Didn’t want yet another subscription so opted for 32GB microSD chip to be able to view motion detected events. I formatted the chip using the app and app shows it’s there. I receive event notifications but when I click on the SD chip icon it always fails to load any motion events. What am I doing wrong?

The ability to view a Cam Pan v3 event from the SD card has a bug or two:

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