Just installed the Cam Pan 3 unit. Didn’t want yet another subscription so opted for 32GB microSD chip to be able to view motion detected events. I formatted the chip using the app and app shows it’s there. I receive event notifications but when I click on the SD chip icon it always fails to load any motion events. What am I doing wrong?
The ability to view a Cam Pan v3 event from the SD card has a bug or two:
We had a callout for new issues last week but did not have a lot of responses by Monday. So we extended the deadline and I escalated some issues later in the week. We do not have updates on those issues yet, but we could use some logs if you are experiencing the issue. We do have some updates on the issues we have been following though so here’s our Fix-It Friday follow-up:
Reddit - Wyze Cam Pan v3 microSD playback button is grayed out on Event Viewer
Please send in a log if you are experiencing this. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.