Hello everyone, 
We had a callout for new issues last week but did not have a lot of responses by Monday. So we extended the deadline and I escalated some issues later in the week. We do not have updates on those issues yet, but we could use some logs if you are experiencing the issue. We do have some updates on the issues we have been following though so here’s our Fix-It Friday follow-up:
Forum - Wyze Cam v3 Pro floating window not working for everyone
We could use some logs on this to help us see why it is only working for some. Also, let us know what version of OS you are running please. Here is the process:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Core - Wyze Cam Pan v3 pan/tilt control issues
If you are experiencing this, please let us know and submit a log. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Wyze Video Doorbell time stamp jumps around
We have a video showing this, but if you are experiencing it please send us a log also.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Reddit - Wyze Cam Pan v3 microSD playback button is grayed out on Event Viewer
Please send in a log if you are experiencing this. Here is how:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
- Let’s Take a Look at Some Previous Submissions -
Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings
We have received many more logs and have found a possible cause. We are currently working on a fix and I will let you know when I get a further update.
Discord - Wyze Cam v3 not loading in group view
We have been given some logs on this but would really love some more to help us track this down.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees
We are still working on the fix for this and I will let you know once I know more.
Forum - Wyze Thermostat drops offline often
The engineers are still looking into this. I will let you know when I have a further update.
Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory
The developers have now been able to replicate this and are looking into the cause. Thank you for your patience.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
This is still in QA testing for a future firmware release.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We are still looking into the information you have provided, I will pass along an update when I know more.
Reddit - Wyze Cam Pan v3 does not return to set home position
We released a beta that is a step towards fixing the waypoint drift issue. This beta will not change the current experience, but will give us some data needed to get to that point. Thank you for your patience.
Reddit - Event playback in the app is stuttering
As noted above, we have found a possible cause and are working on a solution.
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
This is currently in QA testing for a future firmware release.
Thank you for reading! Have a great weekend! Next week we will have updates on the new issues.