Have three brand new Wyze Battery Cam Pros. Iphone 12 pro using Wyze app. Can not get any of the cameras to connect live. Keep getting Failed to connect Code -15 message. Occasionally a code -16. Tried reinstalling app multiple times, ran all troubleshooting steps. (4 of them) multiple times. Occasionally it will hook up for a few seconds and take a photo or record a video. Seems like a software issue but not getting very far with customer support. Spent $450 on three cameras, SD cards and Solar panels. Would like to have them work as advertised.
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try use protonvpn.
if fails write them you will do chargeback and cams they can pick at your place
Similar problem with new camera error code (-15) as well as solar charger not appearing to be charging
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My solar chargers are all working as batteries are still at 100% but the camera still gives a failed to connect -15 code most of the time. It has connected at times but it is really hit and miss. Defintely a software issue. I have a total of 6 cameras all do the same thing even sitting within arms reach of the router. Wish Wyze would fix it.
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My battery can pro has given the same code off and on since May 15. Sometimes it will work for 15-30 minutes while other times it works for 5 seconds only to give code -15 with every attempt afterwards with same result. Thereās no set pattern as to when it will or wonāt work.
Iām really disappointed in the battery cam pro so far and it doesnāt seem like WYZE is trying to fix the software anytime soon.
That is precisely what mine are doing. Why canāt WYZE fix the problem?? It is definitely software
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I have the same problem with 2 new battery cam pros. Updated to latest software version. Currently they are inside my house connected to my mesh network. Not impressed.
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Having same issue today on the android app.
Live webview works fine but the android app started bugging out today ( 6/30/24 ) in this morning
Have the same issue with two battery cam pros. I have done all normal testing with no results. Is there a soultion?
Both cameras are running on 5g. Is this the problem?
I follow the operational process below, and the occurrence of āFailed to connect Code -15ā has reduced.
Operating Process:
- Open the Wyze app.
- Home page (device list) ā select your device ā click the live view button ā stream video ā confirm that the live view stream remains active.
- Click on the gear icon to enter the settings page ā select āreset servicesā ā Reset.
- Return to the live view page ā confirm that the live view stream remains active.
- Click on the gear icon to enter the settings page ā click ārestart cameraā ā Restart.
- Return to the Home page (device list) ā wait for the device to restart.
- After waiting for 1 minute ā select your device ā click the live view button ā stream video.
- Successfully play the live view stream.
Sorry - If it is a new camera my experience is still that one can watch live stream through the app, but not from the WebView. Despite the fact my new cameras will record events on the web, they will not connect to the web for live view. Mine are V3 cameras, but I have heard many others struggle with the same issue on other cameras 
Same problem with both my floodlight cam pros and battery cam pro on Cam Plus. My pan scan on Cam Protect loads the live feed without issues. Have worked with my ISP and Wyze for hours but no resolution. This really stinks.
As of today - Live view works again. I did have to delete the camera using the app and then run a set-up pressing the button under the V3 camera. This procedure did not work a few weeks agao, but it appears that WYZE has fixed the issue. Yay !!!
I tried that and was still getting the error. Iād downloaded the Wyze app earlier this week because I got new cameras. Today ended up deleting the Wyze app on my iPhone and re-downloaded it. Signed back in and my cameras were there. So far so good. The app interface is different, so Iām wondering if they pushed a new version on the app store? There was no update available as I tried that before going ahead and deleting.
Yes they just released a major new app version 3.0 today.
How is it that so many of us have EXACTLY the same problem with Battery Cam
pro and Wyze has not fixed it? My āFailed to Connectā code was 4864. Somehow, after threatening to throw it against a wall (Thereās only so much Troubleshooting & canned AI Cust. Support Svcs. a person can take), some sort of subtraction occurred. Now my Failed to Connect is āCode 15.ā Is this an improvement? No. Rather, fewer digits for the error code. It wonāt give a live feed. If it does itās delayed by some arbitrary number of minutes. On top of it, despite trying to turn OFF all automations the blinding spotlight still blasts if thereās a motion anytime after sunset. I think this cameraās software has a bug.
My OG works fine and itās farther from my router than the Batt. Cam-P. Whatās worse is that I have an 2nd one still in the box as well as a solar panel. Iām unwilling to pull it from its tiny box if this 1st BCP doesnāt work as expected & advertised. I wish I could hook up the OG to the solar panel.
Essentially, Wyze has sold all of us a defective product and has not taken any steps to rectify the prob. Iām peeved about this worthless camera. Wyze needs to address this prob.
When I tap live view it tries to connect but never does. No option to tap anything at that point. Not sure how you got the rest of your instructions.
Same problem here. It got better for a few days and I thought yay, Wyze listened to us and fixed it, but now itās back to not loading the live feed with error code -15 or taking forever to load it. I have 2 BCPās and theyāre both doing the same thing, not far from the routers. They also both usually have delayed detection so they pick up the taillights of the truck that belongs to my criminal neighbor against whom we have an injunction so itās crucial we be able to monitor him. Iāve reset the cameras repeatedly and power cycled them and my routers, to no avail. I refuse to do one more minute of troubleshooting. Iām tired of Wyze blaming my internet connection and setup and whatever else they can think of instead of taking responsibility and releasing a firmware update to fix this. Very disappointed in Wyze.
Ditto. My pan and scan cam on cam protect loaded the livestream in seconds. Problem was that the motor went bad on 3 of them after just a few months so no more of those for me. My floodlight pros and battery cam pros are now on the cam unlimited plan and are slow to load the livestream or wonāt load it at all. Iām tired of the -15 error. Fix this Wyze. Iām surprised they havenāt blocked my phone number, Iāve called them so many times about this and other issues and I must admit Iām not always nice.