Events not recording all of a sudden

It still shows the SD card and the amounts of storage left. But when I go to a specific cam and hit the “view playback” option, there are absolutely no events being shown in the timeline. Prior to us going on vacation we’d have numerous event videos recorded throughout the day

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If you pull the card, do the events show in the file directories? I’d suggest a rule to reset the camera every so often to keep everything fresh. I have a rule that resets everything each night

It usually takes a second for my cameras timeline to populate with the event markers after clicking playback.

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I restarted all the cameras via the Wyze app and events seem to be recording again. One thing I don’t get though is when I go to view playback, why am I getting this screechy staticky sound occurring even on the timeline where there are no events?

I think a rule like this will help you.

Couldn’t tell ya, if you hit playback and nothing is showing up because you have no events, nothing should be playing. What color is your timeline? White or wyzeblue?

I lost all motion events on wco starting this morning. Makes no sense.

I moved the cam plus to v2 and works flawlessly.

I have lost motion and person detection since update two days ago.

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There was actually someone in my office who left a box in the lobby and it was not detected on the camera.

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I got 1 back this morning but the other one is still not recording anything. Go figure.

My v2 camera has also stopped recording events in the last few days and since the last update…

Way to go Wyze…

I’m going to uninstall the update, but I won’t know if it works because the camera is remote. (the only way I know it didn’t work after the update is because another camera (a v3) at the same place triggered and recorded a person, but that person would have had to walk past the v2 camera - which missed them…

I also just noticed now that the option to “revert” is not available on iOS, although I can do it from my Android by checking the current version, then clicking “Have a problem” where the last few firmware updates are shown. No such “Have a problem” option on iOS.

What a mess…

After the update, did you verify the settings on the camera we’re where you wanted them? Also doesn’t hurt, and actually helps to have the camera reset itself fairly often so that things stay fresh and settings remain updated from the cloud. Sometimes during firmware updates, settings revert or change so it’s a good practise to triple check that things are where you want them. If you had access to the camera, you could do a manual firmware flash to a previous version with the use of a sd card and a computer. If you do that, once again make sure to verify your settings after to make sure they are where you want them.

What app version of ios, and what version of Android are you operating? The difference could be contributed to the Android being on a beta app software, and the iOS being in production software, not a mess just different app versions. Only the beta app branch of things has the revert firmware feature, and to my knowledge the android and ios should both have that ability.

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Don’t forget to clear your Rules History or your Cache Files if you have more than 1000 + being saved ! It has no effect to the videos on your cloud it’s still on it for 14 days. Also have your cameras set to restart atleast once a day that’s what I do to have continuous recording without a micro Sd card ( I was worried my card would be taken so that’s what I do to get around that lol )

I had the same problem. I removed the SD card and reinserted and it began recording events.

…My settings all stayed the same after the update…

However I read in the release notes that they “Adjusted the motion detection sensitivity per users’ feedback”. That’s all it says. I guess they de-sensitized it. Anyway, my camera is remote and I can’t easily get to it to experiment with new settings so for now, reverting back works for me…

Tx for all the suggestions though…

How do you revert on iOS? I am having this problem. I have done all the troubleshooting including factory reset.

If you don’t pay for their Cam Plus -Smart Detection, the option to record appears to have been removed. Now it will only take picture. That’s a foul play. Luckily I only bought 4 Wyze cameras.

Today, Wyze reported no detections in Event tab., all a sudden.
but
I can find events in Playback from sd card.

what is the problem?

Yup, I was a massive wyze backer from their inception, but I’ve had it with their lack of response to user feedback, their unwillingness to integrate RTSP as a SUPPORTED and OFFICIAL service on their cams.
After spending an inordinate amount of time analyzing competitors, options, costs, and features, I have moved all my cameras over to Eufy cams!
Not only do they tick all the features off, they have many camera options.
I swapped all my Wyze pan cams and v2s over to their 2K indoor security cam,
they are available for $45 from Amazon, cheaper than Wyze’s pan cam, and only $10 more than the Wyze v3.
The response time is sooo much better than Wyze video display time, it’s at 2K resolution, much better than 1080p, the RTSP service is built-in and fully supported, the cams have AI onboard the cams, person and pet detection locally, local recording to either SD card in cameras (both 24/7 and event options), cameras have siren available on each cam for use in security apps, and best of all, NO recurring fees!!!

What’s not to love!!!

I’ll be selling my Wyze cams, any suggestions for best market for Wyze v2 and Pan cams?

How is the eufy app compared to wyze?

It’s kinda like half a dozen on one hand and half a dozen on the other.

I have four eufy indoor cams (pointing out the window) and a eufy doorbell. I only had one Wyze cam until just recently. I’m not comfortable using RTSP, but I still wanted to be able to have multi-live view which the Eufy app doesn’t have. So I would need to use multiple devices to simultaneously live view all the cameras (it’s possible to use secure folder on Samsung phone to load a 2nd instance of the same app and then do split view to see 2 live views at once). However, Eufy only allows you to have a certain amount of active logins on the same account (last I knew), so that means creating a 2nd account to try and keep from being logged out when going over the maximum active logins. So I recently purchased five more Wyze cams (4 to share the same windows with the eufy cams and 1 to put in a window that didn’t have any cams) so I could take advantage of grouping and multi live view. So the Wyze app has the advantage if you want multi live view and you don’t use RTSP.

I think live view loads up a little quicker on the Wyze app than my Eufy app,

I have had a frustrating amount of issues with the eufy app with what seems to be connectivity issues. I might try to view recorded footage on my sd card or maybe live view and the app will have some sort of buffering or connection issue (spinning circle), and I’ll end up exiting the app and then reloading it to get it to work properly. This happens too often too suit me.

I like that with the Eufy app I can get to camera settings for each camera without going into live view first like on the Wyze app.

I especially like that the Eufy app offers what I guess you would call fast forward when watching recorded footage on my SD card. I can watch at 1X, 2X, 4X, 8X, and 16X speeds which is a big help when covering a large chunk of time. Wyze doesn’t offer this feature for SD card playback that I’ve been able to see. Wyze offers it for watching cloud events but it would really be more beneficial to have it for SD card playback.

Eufy app has a problem with pop-up ads unless you email customer support and complain. Then they might turn off the pop-up ads for your account.

Eufy app has a snooze feature for alerts. So I can snooze a cam for a preset time and then alerts turn back on. Snoozing alerts on Wyze means I need to remember to come back to turn alerts back on. Maybe there’s a rule or something that can fix that but I’d have to check into it.

I don’t currently think that my Eufy cams and app is overwhelmingly better than Wyze and I don’t find the Wyze cams and app overwhelmingly better than Eufy. They both have pluses and minuses.

No drawbacks downside whatsoever?? :slight_smile: