Event Reports not working

Cameras
1

I have 6 cameras all with Cam Plus and whenever I click on the event report icon it shows me three pages of examples and tells me to upgrade to cam plus! I have unassigned all cameras, reassigned, uninstalled the app and reinstalled and still same problem. Sent email/log to Wyze with no help! So frustrated.

6 Likes
2

I have 12 cameras all with the annual Cam Plus “Annual Plan - Unlimited” plan. I have one camera on the “Annual Plan - 1 license”. I have exactly the same issue since the feature was announced. It has not worked and all the things I have tried have not made any change in the symptoms that you are experiencing too. Definitely post here if Wyze or you figure out what is the cause of this. P.S. I’m running beta software too.

3 Likes
3

Same issue here.

4

Yep, same thing here too. I have cam plus on my critical cameras, and I don’t on the unimportant cameras, and when I click that button, I get the same sequence of pages about the benefits, with the final “signup” page, that just takes me to my cam plus licenses page where it shows my cameras with cam plus licenses. I tried this when it first showed up, and thought that it must be a special feature for an additional subscription cost. Then I read the announcement email from Wyze today, and updated the app and tried it again, with the same result.

2 Likes
5

Same issue here. Perhaps not all users have been entitled on the server end yet. I wish I could get rid of the overview screens for it, at least.

6

Hate that its not working for you but glad im not the only one.

7
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Log # 827382

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Log # 827404

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Log ID 827451

11

Thanks everyone for the logs. @Kanghui would you be the one to check these out, or should I tag someone else? Thanks!

12

Thank you guys! I will pass these info to the team. Keep you posted.

1 Like
13

@meris23 @bushpilot @yan Could you please resubmit the log and make sure choosing the camera this time (The one you would like to check reports with). Thank you so much!

1 Like
14

Wyze Cam V3 with Cam+ log 827875, not allowing Event Reports.

1 Like
15

Thank you! May I have the MAC address of this camera please? For some reason it doesn’t show me on this log.

16

Mac 7C78B26F7F46

1 Like
17

Just did. Log ID is 827980 and MAC is D03F275A1D7C

1 Like
18

Oh good, it’s not just me

19

Log 828849

20

828914

Same as others. All my cameras aren’t working with this feature