I just found out something that is a bit of a downer.
I changed the names of a few of my cameras on the App and now I can’t see any event history from the time before the renaming (today).
Is there any way to amend this? If not, could I request it so that it is not like we are starting over when we decide to put “Office” in front of the names for the camera(s) we put into the office? (Mine started as “Black cam 01”, “Black cam 02”….)
That’s unfortunate. They should be linking the cloud video to some kind of UID that is a unique primary key that never changes. It sounds like they are linking the cloud events to a camera name instead. If so, that is terrible backend infrastructure. They used to do something similar with the overall account where everything was linked to the email address instead of a unique account number. This has historically caused major problems when somebody tries to change their email address. Sometimes it seems to still cause problems if they have a subscription and change their email address. I don’t understand why they don’t set up their database tables to always have and use a unique primary key for every kind of data table. Your experience implies that they are doing something similar again and that’s just crazy. They need to hire a back-end specialist Who follows best practices. I guess technically maybe they have one now, but they just have so much design debt from the past that they are patching together. Together solutions for the old way of doing things.
I just tested this for a Cam v3 and a Cam v4 with no issues using the current Android production app, current Android beta app and old Android 2.50.9.x app. Cam name change went across the board to past events, new events, notifications, automations, groups, history, etc.
Try doing a long pull-down and release on the events tab to refresh the page. Or try clearing app cache and restarting phone/tablet. If you’re still having issues, please state your phone/tablet model, app version number, cam model and cam firmware version so we can try to reproduce your issue.
I just looked now… it looks like it needed to sync with the new name before reassigning the label to the cloud files.
When I renamed it yesterday, it only showed the videos from that point on, now I am seeing the ones from earlier. I may test this again later with a spare camera and see if I can repeat it. It is, however, good to see that the other videos have repopulated the list.
I had that problem going from a limited camera subscription to a 99 cam subscription. I have two different email addresses with the same base name (one Gmail and the other Hotmail). I am not sure exactly how this happened, but I logged in using the other address and started the 99… but the other subscription was still going. It was difficult to straighten everything out.
But, as I said in another reply, it looks like the history just needed to be updated on the cloud before I could see it all with its new name.
I also have not seen this when changing Cam names in the Wyze app, but it’s been a while since I’ve done that. As far as the database is concerned, I would expect a Cam’s information to be tied to an immutable data point like MAC address so that name changes wouldn’t affect the connections on the backend.