Wyze Cam displays the wrong name

Just curious to know if anyone else has seen this. Sometimes when I have the Wyze app open on an event video and I lock my phone, when I unlock it later the camera name displayed on the even video is “Balcony Cam”. If I view the video again it goes back to the correct name, but I do not nor have I ever had a camera called “Balcony Cam”.

Has anyone else seen this? Theories? Wires crossed in the cloud? Leftover default name from early app testing? This may not be specific to the beta version, but since I am using the beta app I thought I should start here.

I have not personally seen this behavior. Are you on Android or iOS? I will try it on my phone (iOS).

Android 7.0, latest beta app. It’s very infrequent, but I’ve seen it at least a handful of times. I’m usually already hitting the back button by the time I notice it, but I’ll try to get a screenshot some time. It’s not really a problem, but it seems odd and has persisted over several months and many app versions.

It is odd and certainly not desired behavior.

Can you screen shot it next time it happens?

That’s really odd. I can’t think of a thing that would cause that too happen

Seeing what you’re seeing might give us a clue

1 Like

Happened again. Camera name should be Front Yard. If I back out and tap the video again it shows the correct name:

1 Like

That’s a good catch! Is the thumbnail picture always correct? Meaning from your camera?

Yes, so far only the name is incorrect, it doesn’t appear to be giving me access to someone else’s video. My leading theory is that it’s a default name in debug code, but I captured logs and sent them in so the Wyze team can take a look.


when it was doing this was it ever showing the incorrect name in the camera frame during live view?

No, it only shows the incorrect name on the motion alert view next to the video. When you view the video the name is correct at the top, and if you go back the name updates to the correct one in the alert view.

I’ve seen this too. I reported it in March '20 and they asked for a screen shot and a bunch of log info for the cams. But this doesn’t seem to be camera specific. Mine occurs only within the videos listed under a motion sensor from the wyze sense products. I’m not entirely sure what triggers it either but I believe it has something to do with the app being left in the background and leaving it on the motion sensor video list. And then coming back to it after a long time. I have my motion sensor to trigger a video from 3 different cams and I’ve seen all 3 videos in the list showing the name Balcony Cam for all the different cams. I’ve also have never named anything balcony cam before. I don’t have a balcony. The most recent occurrence I caught was it changed the cam name to the top video and not the rest. So 1 out of 3. Improved but the bug hasn’t been fixed yet.

Can you please submit an app log for us to examine? Let me know the number and I’ll kick it over to our engineers to investigate! :slight_smile:

Log for the wyze app and services right? What issue category should I use?

Just noticed this was the beta forum. I’m not a beta tester if that matters. I just did a search and found this thread.

Yeah, this thread and the general beta forum are more specifically tailored to the beta experience.

Yep, send in the log after specifying the camera showing the wrong name :slight_smile:


1 Like