Error code 4

Getting code 4 for cloud but I have an SD card. Only happens when I click on the events tab

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I am getting the error code and I also use a sd card.

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I am sorry this is happening to you.

@itsking @davo9129
Can you tell me what model of cameras this is happening on and what app version you are running? If you could submit a log and give me the log number that would help also.

Wyze Cam v2

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Log #### 1296102****1.0.71
Cam OG
thanks

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Your log ID 1296228

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Same issue here. Error code 4 started 1-23-24.

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Pan V3 cameras.
I have been getting this for the last three days. Created a issue ticket, provided log of issue with screen shot of error…no help.

Logged out of app and logged back in.
Forced app to stop, restart android device.
Uninstalled and installed latest app.
Ensured latest firmware is on cams…
No help.

Using SD card storage only. NO cloud storage. Had cameras for two months. Not getting notifications either.

What is current progress on fixing this?

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been 3 hours and no response so jason is a bot or they just don’t know how to fix their own products.

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@WyzeJasonJ
log ID 1296733
Wyze cam v3
version 4.36.11.8391

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1296388

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No log ID was given or i dont know how to find it. Recieved email saying one was recieved.
Do have ticket number though.
App. V2 48.1.381

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Same error here. Submitted log ID 1296504 from Pan Cam v3. Error is occuring on all my cameras, Pan Cam v3, Cam v3 and V2.

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I have the same issue on 2 cameras. I submitted 2x log, one for each camera. Log numbers are:
1296752
1296746

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just checked and working now! both cams good!

THANKS WYZE AND JASON

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Thanks, this now seems to be working for the events tab…

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Looks like i can open stored events from SD through App, but no longer getting push notifications.

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Can everyone who was experiencing the Error Code 04 issue please verify if you are still getting the error?

Thank you to all of those who submitted logs to help us find the cause.

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Mine has returned to normal again. Thank you.

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Thank you for confirming.

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