What specific steps are you taking when you indicate this? Also, what kind of troubleshooting have you attempted? With these kinds of glitches, I’d be inclined to do a profile refresh in case you have some data corruption locally on your phone:
This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
Navigate back one screen to Account and tap Log Out at the bottom.
Swipe the Wyze app out of the running Android apps.
Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
Tap Clear cache and Clear storage on the Storage screen.
Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.
I’m not seeing it with any Cam v4s, and I don’t have any Cam Floodlight products to test. Note that I’m using Android app v3.3.6.626. Checking and mentioning your app version might also be a helpful step.
I have cleared the cache as indicated by your instructions but I’m still getting the error where the past events are not loading properly and cannot see them.
The notifications error is as follows: select camera, then select great icon top right corner, then tap on notifications to change what sort of notifications i get. There’s where the spp hits a time out and i get an error that something went wrong. I also get that same message in the monitoring tab of the app.
Oh, okay. That makes more sense with the screenshots and additional explanation. Thank you!
Now I’m wondering if this is pointing to a server-side issue, like you intimated in your initial post:
It makes me think of a recent issue with Cam OGs and Web View that eventually resolved, though it seemed to take a while for some users to see the fix, so I wonder if Wyze has done something on the back end that’s affecting Cam v4s and Cam Floodlight Pros but hasn’t yet propagated through their servers, so all users aren’t seeing the issue. I’m just speculating at this point, though.
If you’ve got decent connectivity to your cameras, then at this point I’d be inclined to submit a log and then follow that up with a Support ticket, but this may turn out to be a case where we have to wait on Wyze to implement another server-side fix. (Again, I’m speculating.)
It may be a server side problem. For a few moments this afternoon everything went back up and i was able to modify my notifications in the camera i was interested in. However service has been spotty since.
I’ll give it another day and then I’ll submit a ticket. Fingers crossed that everything resolves on is own!
About 2 weeks ago? All my other devices seem to be working just fine. The biggest indicator that something may be fishy on Wyze side is the fact my v3 cam is working without any issues b while the v4 are having those intermittent problems.
Since it is happening when you’re away from home it sounds like an issue on the connection between the cams and the Wyze servers. As @p2788deal said, a router reboot would be the first thing to try. Barring that, it is possible something in the router is intermittently blocking the connection, some routers have malware/antivirus protection that can be “over zealous”. Especially certain ISP ones.
