Entry Sensor to Hub Connect Failure?

Entry Sensor v2 on garage door and connected to Hub stopped responding on Jan 3rd. AFAIK, never received Low Battery notice but replaced as precaution. Seems there were similar reports related to end-of-year but those are apparently solved.

Now the Sensor will not reconnect to Hub, result is Time-out.

Worked fine before Jan 3rd disconnect. All Wyze device firmware current and indicated troubleshooting passed. Rebooted router and Hub. Deleted all related devices and re-added Hub. Tried 2nd new Sensor with same result. Hub and Sensor NOT under Wyze monitoring but operating stand-alone.

(Did notice that rename of Hub works but some changes to config (Volume, Status Lights) appear to not be saved on App exit?)

Any ideas?

I don’t have a specific answer, but a while back in December, I had a similar problem with my V2 sensors. It was after a firmware update to the hub and I noticed that my sensors stopped working. I thought the batteries were dead, so I replaced them. That didn’t work, so I deleted and tried to re-add them and they all timed out and wouldn’t add to the hub no matter how many times I tried. What finally worked for me in that case was deleting and re-adding the hub itself. Once I did that, all the sensors and keypad were able to be added again without timeout.

Thanks for taking time to reply. Thought of Hub re-add but no luck. Clue might be Hub apparently not accepting Config changes to Status Light or Volume? AFAIK this issue was not a previous working setup problem.

Also worth noting that Hub is connected via ethernet to T-Mobile 5G router with dedicated Wyze (2.4 Ghz & other gadgets) network SSID. But again, all worked great until the Jan 3rd Sensor/Hub disconnect.

Thanks again…

I saw that you tried a new sensor, so this may not apply, but did you do a factory reset on the sensor just before attempting install?

Also, did you attempt to add the sensor thru the device list add option or the Hub Sensor List add option?

Thanks. Tried Sensor connect to Hub via both paths - Add from Hub and Add Device which appears to require selection of Hub and then leads to same completion as first option.

Assumed that attempting connection with new, first use, 2nd Sensor would be same as factory reset of prior use sensor. How is the Entry Sensor factory reset?

It should be. That’s why I mentioned it. Factory reset is holding the setup button down until the light recycles.

What hub firmware are you running?

OK, then several “Resets” of both Sensors.

Wyze Hub with v4.32.11.365 firmware (Plugin v2.32.0.2) which App lists as Current. AFAIK, no method for forced Update or check.

That is the most up to date FW. I haven’t added sensors in a couple weeks. My test to see if there are issues this weekend.

You have already done the hub reinstall?

Several times. Possibly related to other issue discover in trying to solve this problem?