My duo doorbell cam is set to record video triggered by motion to my SD card, and it seems to. But when I review the SD card timeline it doesn’t actually show when video is recorded.
I can usually guess around when there is video based on when there is an alert, but that’s not always the case.
Example: if someone walks by
my doorbell at 2:08 there is a recording at 2:08 but the timeline doesn’t show me that there is video there.
See that red vertical line and the icon beside it? That’s a motion indicator. Sometimes when the backend detects an object but isn’t quite sure what it was, it labels it, “Motion”. However, there are instances when it truly fails to detect objects at all.
Note to @Resist: this perhaps explains why there are “Motion” events, although there’s a set filter to only flag smart objects. There are too many posts such as, “But it flags the moving branches as persons!” and now this.
Different lighting conditions.
I don’t like this new way, BTW. I prefer getting misidentified objects rather than, “Motion”.
I do not own a Duo Cam Doorbell, but looking at the image in your initial post with some added arrows…
Also, with the UIs of other Wyze Cams it’s possible to use spread, pinch, and double-tap gestures on the timeline to zoom in and out. I wonder if doing that would be an option with this doorbell to help those green recording areas stand out. 
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1
Different lighting conditions.
I don’t like this new way, BTW. I prefer getting misidentified objects rather than, “Motion”.
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**Crease**Forum Maven
I do not own a Duo Cam Doorbell, but looking at the image in your initial post with some added arrows…
Red arrow: the video taken in my family room is also on a camera that is set to event recording. Once it detects motion it continues recording continuously until the motion stops.
Yellow arrow: That is with it in the up position
Spread, pinch, and double-tap gestures on the timeline are an option. I have a fold phone so trust me, if something was there, I’d see it.
I was responding to what seems to be your initial issue:
I believe that’s what the little green box is showing in your original image, and that’s what I tried to point out with the red arrow.
That little green box shows there was motion. But if you look at the redline, where I am viewing, it is showing me a video but the light green box to show where a video has been recorded is not there.
If you look at the pictures from my other cameras you can see there is video…that isn’t the case with the duo.
Ah, okay. With a still image I can’t tell that it’s actually video you’re seeing at the time of the pointer (the red line). I was getting the impression that the images above the timeline were stills leftover from the video before that time (indicated by the green box and the 
Motion event marker). If you’re actually seeing video at the time indicated where the red line (but no green box) is shown in the image, then I agree there’s a problem.
This is exactly the same issue I reported in this other thread: Doorbell Duo not detecting all motion events - #3 by VincentL
I submitted log 1971880 for the issue a few weeks ago, but I don’t know if the Wyze support team has seen it. It’s still happening with my duo doorbell.
I’ve been using wyze since they launched and used to recommend and gift wyze products to everyone but they seem more and more determined to do whatever it takes to get you to pay for a subscription.
I just can’t recommend a company like that to others.
They don’t. Logs go to engineering, not to Wyze Support, and a log is not the same as a ticket. This is why the system sends you an e-mail message after you submit a log and that message tells you to contact Support if you want follow-up. If you mention logs to Support, then they have a standard spiel that they’ve used for years saying that they’re working on a process for allowing Support agents to access logs, but I have seen zero evidence that this is true. This topic might provide some context:
There are also articles in the Help Center explaining the differences between logs and tickets, FYI.
