My Doorbell Duo cam is not detecting all motion videos. I have an SD card, so I can see all the missed events and all the incomplete videos. Most of the time, the videos are only 9 seconds long, even though I can confirm with the SD card recording that there is motion for longer than the 9 seconds. In some other cases, there are plain missed events, where the SD card recording has obvious motion and no event is recorded/generated.
I’ve tried changing the sensitivity and event settings, to no avail. I also have the latest firmware. The only thing I’m doing which might be affecting things is that the camera is mounted sideways, as I wanted to use the second camera to cover a blind spot next to my door.
That is interesting, and I am kind of interested to see your view LOL do you have to rotate it each time to watch it?
Do you by chance have a laser pointer? I have found that I am able to test my motion detection and sensitivity very easily especially at night using the motion tagging boxes and a laser pointer, this also allows me to test the recording times very accurately as I can sit out of frame and move the laser to indicate movement and trigger the camera for however long I need to.
Hey, I’m on the Wyze Product Team. Is this problem recurring, and if so, do you have any screenshots/videos of the issue? If you could also submit a log through the app and then send me the ID, that would be amazing.