My Doorbell Duo cam is not detecting all motion videos. I have an SD card, so I can see all the missed events and all the incomplete videos. Most of the time, the videos are only 9 seconds long, even though I can confirm with the SD card recording that there is motion for longer than the 9 seconds. In some other cases, there are plain missed events, where the SD card recording has obvious motion and no event is recorded/generated.
I’ve tried changing the sensitivity and event settings, to no avail. I also have the latest firmware. The only thing I’m doing which might be affecting things is that the camera is mounted sideways, as I wanted to use the second camera to cover a blind spot next to my door.
That is interesting, and I am kind of interested to see your view LOL do you have to rotate it each time to watch it?
Do you by chance have a laser pointer? I have found that I am able to test my motion detection and sensitivity very easily especially at night using the motion tagging boxes and a laser pointer, this also allows me to test the recording times very accurately as I can sit out of frame and move the laser to indicate movement and trigger the camera for however long I need to.
Hey, I’m on the Wyze Product Team. Is this problem recurring, and if so, do you have any screenshots/videos of the issue? If you could also submit a log through the app and then send me the ID, that would be amazing.
Has there been any resolution to this? I’ve only had my Duo Cam Doorbell on for a few days and it’s just a waste. This is very frustrating. It worked as it should for 1 and a half days and now I’m experiencing the same issues as the OP. I’ve submitted a ticket and let’s see support contacts me tomorrow. If not this will be going back for a refund.
If you’ve actually created a ticket, then you should’ve already received 1-2 messages automatically from their system. In my experience, I usually see an e-mail message letting me know that a ticket has been created and giving me the number, and then there’s often a follow-up message shortly after that from the “Wyze-E” bot. I usually wait until that second message before I take the time to reply and give a detailed description of my problem and any troubleshooting steps I’ve already attempted, because the initial submission/ticket creation form on the Support site is suboptimal, to say the least.
If you’ve submitted a log from the app and haven’t actually created a ticket, then Support will not contact you. You should receive an e-mail message after submitting a log that tells you this and advises you to contact Support if you want a response. I mention this because it’s a point of confusion and frustration for some users.
Having said all that, if you want to describe in some detail what your experience is and what troubleshooting you’ve already done, then some community members may have some input to see if we can be helpful.
OP here. Just wanted to confirm that this issue has not been resolved yet. Other than this critical issue, camera works great, including the continuous recording and very good video quality.
