My video doorbell duo does not record any events. I have it set up to record motion and have tried it with specific zones and without and it does not record any events. It did record them at first but now there’s nothing. I cannot figure it out.
I am having the same issue. Doorbell cam is hardwired. Upon initial setup, it recorded events as desired, then maybe a week later, no events were being recorded. I hope Wyze support has a simple fix for this, and it doesn’t mean that every Wyze cam I have purchased and set up is useless in regards to it’s ability to perform the sole function that led me to purchase. Someone from Wyze, please respond.
If you want to speak with Wyze employees you need to open a support ticket, this is primary a user to user forum.
if you and @kurtweichold can provide some more information on what type of motion events you have enabled and what detection zone settings, we may be able to help figure it out.
Would also help to know if you’re using cam plus or an SD card. If cam plus, it could be a wifi connectivity issue preventing it from being able to upload.
How do you submit a ticket? Their help section just gives me a terrible ai with zero help
Sorry @dave27, this is a hardware issue. I have 2 vdb duos, using 256gb sd cards and on cam unlimited. Installed at same time approx 1¼ years ago so warranty is out. 1 duo is recording to sd card and 1 is not but I get cloud events. I put this in the category of the sd card issue with the cam pan v3 except the sd card is recognized by the duo and there is a status, it just doesn’t record events to the sd card.
BTW, both are hardwired and when I attempt to switch to continuous recording, I get the not supported message when in battery mode, which is false because it is hardwired. The battery icon shows the electric plug for it being hardwired. The duo that is recording to the sd card does switch to continuous recording without the warning/error message. Yes, I have tried the reinstall procedure without success.
Will I waste my time with support, not really, I’m still waiting for the cam pan v3 sd card fix which affects a much larger customer population. I can live with cloud event recordings and maybe Wyze will 1 day address the cam defects in a more timely and appropriate manner, i.e. waiving warranty for known hardware defects that it will not or cannot fix with updates.
FYI, they’ve indicated that they’re actively investigating this in case you haven’t seen it:
I hope that they’re actually working on it and that they arrive at a definitive solution for this.
I don’t have any hands-on experience with Duo Cam Doorbell, so I’m not sure what to suggest here, especially without more information. As @dave27 noted, more details are important (including things like app and firmware versions, whether or not subscriptions or microSD cards are being used, app screenshots demonstrating current device settings, etc.). Lacking data about the problem, we’re all just left guessing.
You can call or use the chatbot at the Support site, but I don’t like waiting on hold, so I tend to use the e-mail method. To do that, you have to tell the chatbot create ticket, and you may have to do that more than once. The bot should eventually present you a brief form where you can enter your name, e-mail address, and a one-line problem description. After you submit that, you should receive an e-mail message confirming ticket creation followed by another message from the Wyze-E support bot. If you reply to Wyze-E with a more detailed description of your problem and any troubleshooting steps you’ve attempted, then human agents should reply to you after that.
Welcome to the Forum, @kurtweichold & @pwmcpeters! 
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Yours may be a hardware issue, OP and the second person do not mention whether it is SD card, cloud, or both, their issue may be different.
Thank you @Crease - Yes, I have seen and am aware of Wyze initiative to actively begin (finally!) investigating several reported and outstanding sd card issues with Wyze cams. With the sd card being an integral part of Wyze cams and issues reported and cams returned, it’s hard to comprehend that tech support hasn’t had cams to first-hand explore the failures. One could be pushed to cynicism to think Wyze was more concerned with pushing subscriptions and new products as priorities.
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