FYI, they’ve indicated that they’re actively investigating this in case you haven’t seen it:
I hope that they’re actually working on it and that they arrive at a definitive solution for this.
I don’t have any hands-on experience with Duo Cam Doorbell, so I’m not sure what to suggest here, especially without more information. As @dave27 noted, more details are important (including things like app and firmware versions, whether or not subscriptions or microSD cards are being used, app screenshots demonstrating current device settings, etc.). Lacking data about the problem, we’re all just left guessing.
You can call or use the chatbot at the Support site, but I don’t like waiting on hold, so I tend to use the e-mail method. To do that, you have to tell the chatbot create ticket, and you may have to do that more than once. The bot should eventually present you a brief form where you can enter your name, e-mail address, and a one-line problem description. After you submit that, you should receive an e-mail message confirming ticket creation followed by another message from the Wyze-E support bot. If you reply to Wyze-E with a more detailed description of your problem and any troubleshooting steps you’ve attempted, then human agents should reply to you after that.
Welcome to the Forum, @kurtweichold & @pwmcpeters! 