I have two of the V3 cameras and they are awesome for the price. I then bought the Duo Cam Doorbell and VERY disappointed. I keep getting notifications even when I’ve blocked out 90% of the detection zone and decreased the sensitivity to Level 1. I finally had to turn the notifications off because I was getting non stop notifications. After the doorbell was delivered we were out of town for three weeks and then when we returned I kept trying to adjust the detection zone and sensitivity hoping I could get it to work properly, now however I am past the 30 day return or it would be going back! Has anyone else had these issues and is there a fix. I also connected the chime and it is constantly going off, I have it set to trigger only when someone rings the doorbell, but it chimes pretty much non stop as well. I really had high hopes for this product based on how pleased we have been with the cameras but this has been a HUGE disappointment. Any constructive advice/fixes would be appreciated. BTW, I have the latest version of the firmware. Thank you!
Can you post a screen shot of:
- your Detection Settings
- Your Notifications under Manage
Can you also provide the App Version you are using and the Firmware version of the Duo Camera?
I have mine setup and not experiencing this issue, however I do not have all motion turned on for notification, but I do have it on for Event capturing.
Also, do you have Cam Plus/Unlimited?
Appreciate any help you can give me. I had a Ring doorbell but the glass face on it got cloudy probably due to the amount of direct light that it got but it lasted about 4 years. I was going to get another Ring replacement but I’ve been a fan of the Wyze products so I decided to replace it with the Cam Duo doorbell thinking it would be as good or better. I’ve attached the pictures you asked for, if you need anything else let me know, appreciate your help on this. The firmware version is 1.0.24.11, the plug in version is 3.2.5.4, wasn’t sure if that was what you meant by the App Version, if this isn’t what you were looking for let me know. I do not have Cam Plus/Unlimited however I had it for a trial period and experienced that issued I identified in my post so I cancelled it.
Since I’m only allowed to upload one pic at a time, the other two will be loaded into another Reply.
Thanks again.
S
Not a problem.
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you are not on the most recent prod release of the app. Here is an image of the current released version:
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By setting the Notification for Other Motion, will essentially provide you with a lot of notification based on any changes: Shadow changes, insects, trees, etc. I believe this is the main issue.
I have a lot of cameras from Wyze and have been happy with my selection. However, I do also have Cam Unlimited to ensure all of my cameras can utilize the Smart AI. On my Duo Doorbell, I have an SD Card in it for continuous recording and also attached it to my Cam Unlimited license. Now I only get notifications when there is a Package, Pet, or Person. However, all events are recorded to the Events tab and continuous recording go to the SD Card.
Not sure with the Ring Camera, but they may have some AI options available which provided you with less notifications based on those settings.
Note: Not trying to sell you on Cam Plus, but I believe that will eliminate a lot of your notifications if you only notify on the AI items you are looking for. However, be careful if you select Vehicle as it will notify every time a car passes.
The Annual Subscription will cost $20 or you can pay monthly for $3 (rounding up). For $20 a year, may be worth trying, your call on this though.
If you decide to do this and you have in excess of 5 cameras, it is cheaper to do Cam Unlimited. Which provides the AI for an unlimited amount of cameras.
Again, not trying to sell you on it, but based on what you are indicating and seeing you are being notified on all motion is not what you would want to do. My opinion that is.
Here is a screen image:
Here is the link:
Some one else may chime in and provide additional information as well.
How do I download the most current version, when I go to the Settings, then the Plugin Version and try to highlight it it doesnt allow me to download anything? Thx.
S
You get the App from the App Store. I subscribe to the Beta so my version is a bit newer.
Apologize for bothering you again and no rush to get back to me, reply if/when you can, but when I go to the apps store for Android I cannot find the Wyze Plugin Version 3.2.7.595, what can I search on to try and find this so I can update the Cam Duo. Doesn’t Wyze usually push these updates out? I have signed up for Cam Plus based on your recommendation to see if that solves my problem, I went online using the punch out that you included in your email and I got a text from my credit card company indicating my credit card had been charged $19.97 by SP WYZE LABS INC however on the payment page on the Wyze website where you sign up for the service it says “Your payment details couldn’t be verified. Check your card details and try again.” I tried going into the Wyze app and it is not allowing me access to the AI features as you discussed so it appears I got charged for it but something happened withing the Wyze billing function that is showing it didn’t go thru, any ideas on how I handle this. . . . .what a pain in the rear this has been 
!!! Thanks again for any assistance you can provide.
Not a problem.
When you ordered, were you logged in with the same account you use with your app?
To see if you have the service, go here:
Then click on the Person looking icon at the top right and go to My Account. Then Go to my Subscriptions. You should then see a list of services you have. You should see Cam Plus in there. If you do , you can associate the Duo Doorbell to it there.
As for the App, don’t worry about the plugin version as that is mainly for the camera’s. you Firmware and my Firmware are the same.
On Andoid, tap on the Android store and then search for an update. you will need to tap on your logo at the top right, then select Manage apps and Devices and let it check for updates. it may show no updates, then tap on All Apps up to date and then tap on Check for updates there. You may see Wyze as an update there.
This is the message I get when I go to the URL you listed below: We’re sorry, an unknown error occurred. Please try again and contact customer support if this continues. Request Id: 29ccc700-e18f-467f-b370-15d3f1fdf447 so I cant even get into the site from your URL.
So I then went to Wyze.com and logged in and it shows the $19.99 sitting in my cart but yet I got a confirmation from my credit card company that I was charged $19.99. Is there a number I can call at Wyze and get this straightened out? About ready to take the loss on the $19.99 and pull out the Wyze doorbell and get something else, very frustrating.
Any suggestions, thx.
Seeing if I can get some eyes on this for you.
sorry for the delay. I have been dealing with a bad headache
Welcome to the Forum, @sgatoff! 
I realize that @spamoni is assisting with subscription issues, and I want to address something else you mentioned:
Does this mean that you connected Duo Cam Doorbell to your home’s built-in (likely mechanical) chime? If so, did you install the jump/fuse wire or the Chime Controller or neither into the chime box? Installing Duo Cam Doorbell without the Chime Controller (and without bypassing a home’s built-in chime) has been reported multiple places in the Forum to result in chime humming and phantom ding-dong!s. I wonder if that’s at least part of what you’re experiencing.
Thanks for your post, I have the Duo Cam Doorbell connected to two wires that run from the mechanical doorbell chime in the house to the Wyze doorbell outside. I didnt use the jumper wires, should I have used them? I have the Wyze chime in the house which is constantly going off whether anyone rings the doorbell or not. So, not sure if I answered your question or not but if I am supposed to be using the jumper wire inside the Wyze Duo Cam Doorbell can you give me details on where the jumper wire get connected, does it simply connect to the two terminals in the Duo Cam Doorbell. Really appreciate your help and sorry I didnt get back to you sooner, yesterday was a crazy day!!! THANKS!
No worries and no rush, thankful for your help. . . . . .feel better.
S
No apology is necessary, and I appreciate the follow-up post. Reading that, I’m getting the impression that we might be talking about two different things.
If that’s the Wi-Fi Chime that’s constantly alerting, then I imagine that’s likely a result of your detection settings triggering off unwanted detections, but what I was writing about in my previous post was unwanted sounds from your home’s built-in mechanical chime. Do you experience those? Some Duo Cam Doorbell users have had trouble with that, and installing the Chime Controller (which is a device that was included with Video Doorbell v2 but is also now a separate purchase that functions with Duo Cam Doorbell) seems to alleviate those unwanted ding-dong!s and other noises from the home’s built-in mechanical chime.
I don’t actually have a Duo Cam Doorbell (I really like my Video Doorbell v2), but the What’s in the box section of the product page indicates that it includes…
- 1x Jump Wire
- 2x Extension Wires
The extension wires are to provide extra wire length if you need it to connect your doorbell to existing wiring when you mount it. They’re optional and included for your convenience. I’m not talking about those. The single jump wire is intended for use if you want to power your new doorbell with your home’s low-voltage AC (i.e., existing doorbell wiring) but bypass the mechanical chime. When doing that, you’d follow the Wired Installation instructions in the Installation Guide and connect the jumper to the FRONT and TRANS terminals inside a typical chime box. This is the same way you’d wire in an older Video Doorbell (v1) or Video Doorbell Pro.
If you want to use your home’s built-in mechanical chime with Duo Cam Doorbell, then your best experience is likely to be with the accessory Chime Controller installed, and you’d install that the same way you would if you were installing a Video Doorbell v2.
I imagine your Duo Cam Doorbell is already installed wherever your previous doorbell button was, connecting the two wires there to the terminals on the back of the Duo Cam Doorbell. If so, then that’s correct. What I’m talking about here involves working inside the mechanical chime box. That’s where Wyze recommends installing the jump wire if you want to bypass the home’s built-in chime.
Alternatively—if you want to use your AC to power Duo Cam Doorbell and want to unequivocally bypass the built-in chime—you could just remove the wires from your chime’s FRONT and TRANS terminals (I’m making assumptions about what you might have; please correct me if I’m wrong; pictures help) and connect those together with a wire nut. Then—assuming your transformer is adequate—you should expect decent performance from Duo Cam Doorbell without any sounds from the home’s built-in mechanical chime.
Tuning the detections and figuring out the subscription issue is something else entirely. I’m new to subscriptions and dealing with some other issues there, so I don’t think I’m the best person to help you with that.
Hello, I have the same issue. I have it set only to ring when the doorbell is pressed but the home/chime goes off very often (but not fully making the sound, it sounds at a low volume) - it sounds normal when doorbell is pressed.
Welcome to the Forum, @aramis!
I wonder if you’re also experiencing some of the “phantom” chimes others have reported with their mechanical chimes after installing Duo Cam Doorbell, and if you’ve installed the Chime Controller. More information about your setup and what troubleshooting you’ve attempted so far would be helpful.
i only connected the 2 cables that my regular doorbell had to the back of the duo cam doorbell. After reading some of the posts, seems to be I am missing “chime controller or jumper or something like that” am not sure if that came with it, I will check later and see … but yes my home/chime box goes off a lot making a low volume ring sound. If the doorbell is pressed then it makes a normal full volume sound and the wyze chime box also sounds normal
According to the Duo Cam Doorbell product page, it should’ve included the jumper. Wyze Chime Controller is an accessory product that is included with Video Doorbell v2 (which doesn’t have a separate chime and is intended for use with your home’s built-in chime) but is also available for separate purchase via the app, though when I look it up just now the app shop shows it as “Sold Out”. With Duo Cam Doorbell, you really need the Chime Controller only if you intend to use the new doorbell with your home’s built-in chime. Otherwise, you can bypass the chime.
Since it seems like you’re using the Wi-Fi Chime that was included with Duo Cam Doorbell, if I was in your situation I’d probably just bypass the home’s chime entirely. Perhaps the easiest way to do that is to remove the wires from the FRONT and TRANS terminals (if you’re dealing with a typical mechanical chime) and connect those together using one of the wire nuts that came with your new doorbell. You might want to label one or both of these wires before disconnecting them in case you want to purchase Chime Controller when it’s back in stock and re-wire your in-home chime at some point in the future.
If you have some other setup and have further questions, then please feel free to ask. If your chime box doesn’t sound like what I described, then please include a photo or two.