As I’ve noted in some related topics recently[1][2][3], Chime Controller was available only via the shop in the app; I’ve never seen it available as a separately sold accessory on Wyze’s Web site, and their failure to make this easily accessible and available is something I’ve complained about.
I understand why Wyze Support would suggest buying Video Doorbell v2—and I’ve actually seen at least one report of a Forum user buying a refurbished Video Doorbell v2 (and now it looks like those are out of stock, as well) just to get the Chime Controller—but that’s a ridiculous proposition and not the way this should be handled. Wyze seemed to bungle the launch of Duo Cam Doorbell with the lack of the Chime Controller’s availability (despite publishing a Help Center article on launch day that says Duo Cam Doorbell can be used with the Chime Controller to actuate a home’s built-in chime) and with some feature problems that have required two firmware updates since the product’s release.
I think it seems like a cool product, but I’m in no rush to give up my Video Doorbell v2 for the “upgrade”.
The word I’ve seen indicates that Chime Controller is supposed to be available for purchase as an accessory again at some point (and hopefully they’ll do it right and put it in the Web shop instead of restricting its sale to the app), but I haven’t seen a solid timeline for that. In the meantime, at least you have the Wi-Fi Chime. Depending on your ecosystem, chime sounds and/or announcements are also a possibility with some Wyze Cam models, Amazon Echo devices, and/or Google Home/Nest smart speakers or displays.