I am getting incessant, nonstop, package detection alerts for my door mat. These alerts are triggered by motion well outside of the detection zone I’ve set. Essentially a car drives by way outside of the detection zone. The camera then sends me a message about a package. The package is my door mat. There is never any movement within the detection zone and there is no package.
I really like this product conceptually and one of the reasons was the package cam pointed down. Unfortunately these false triggers are really disappointing and seem to be killing the battery as I’m down 10% in one day.
Are there any suggestions to improve the behavior? I am sharing all the videos to Wyze to report nothing for the event vs the package it thinks it sees. Thanks!
I confirm what OP is describing (having my doormat sometimes detected as a package).
I even set my detection sensitivity to the lowest possible and it is still being triggered by cars on the road. By contrast, my VDBPro could have the sensitivity turned up to halfway and it still wouldn’t pick up most vehicles from the road.
I think the sensitivity settings for this camera might only work for the pixel sensitivity but not for the PIR sensors? IDK, but every car triggers it on the lowest setting when they don’t for the VDBPro on the 2nd or 3rd setting.
Maybe someone should lobby Wyze to develop an option, so the owner can take a picture (using the camera) of a doormat to be exempted from the normal camera operation.
I think it’s partially just that the AI hasn’t been trained a lot on this downward view, so the angle is possibly throwing it off. If enough of us submit a bunch of these events as NOT being a package, it will update to be more effective within a couple of AI updates (which are done monthly). I’ve seen it happen for several other things in the past…such as how my black cat used to ALWAYS be detected as a human 100% of the time in low light conditions on a couple of specific cameras, then I watched it get resolved over time until it pretty much never happened on those cameras anymore, but it did take a while to implement. Part of the issue with that one taking so long is because it was an edge case, but this one could happen fast if enough other people are submitting similar corrections for the new lens angle at the doormats.
I hate to say it, but I’m just turning off package detection altogether. I’ve already had to buy a second battery for the duo and I believe I have received over 1,000 package detection alerts in the week I’ve had it. I might be exaggerating, but honestly I might not be.
The battery depleted 50% in five days. I believe this is because of the incessant false positives. I replaced my Pro cam, which I had not charged in 2 1/2 months and was still over 50% remaining battery.
The motion triggering the alert is always outside of the detection zone, so it is not respecting the detection zone. There is no package at my door, it is just my door mat.
I hope they figure it out, but I’m done trying to help with the event videos getting uploaded because there are just way too many notifications at this point.
Yes, it appears there is a detection zone bug contributing to this issue as has been discussed in other conversations. I believe this is responsible for my considerable battery drain.
Detection zones definitely are not stopping event recording and alerts for me. I’ve had detection zones on the whole time and have a zillion events and notifications. I did turn off package alerts to save my sanity.
Edit: Probably hard to see but that’s just the last 12 hours.
I was going to start a new thread but I’ll just log here that I’m having the same issues. Constant motion detection triggers, even with motion sensitivity set to 1 (lowest). Detection zone helps, but not entirely. Hope this gets a fix soon.
Same issue here, Sometimes get dozens of package alerts within minutes, VERY annoying.
Also, it would be nice if Package Detection alerts could be seperated from Package Pickup alerts. I don’t need my phone to go off every time I pickup my own package.
Just installed my first doobell duo. Install was good. There is 1 standout problem, it won’t stop repeating the warning “You are being recorded”. I know they are false warnings because I’m standing inside by the door watching and there is no movement. Anyone else with thus issue and how did you fix it? Thanks for any feedback.
PS - forgot to add that motion detection setting is at 1 with no detection zone set.
My vdb duo persistent motion warning “Hi, you’re being recorded” appears to have corrected itself. Looks like the duos need some AI training after initial install. I have a v4 in another position with talking activated close enough to monitor and it has not been picking up the duo saying the warning.
This is beyond bad. Unsustainably bad. I suggest everyone return it. That’ll be the shock to the system they need to understand how badly they messed this up. I’m going back to nest. It’s more expensive but it works.
I’ve been chatting with support for days and they basically said, sorry we can’t fix it, wait for an update down the road, or return it.
It’s worth noting that I was on the fence about getting rid of my nest before this but now I’m not sure I’ll ever try a Wyze doorbell again. This “most advanced doorbell” was a complete disaster
I see in your “Wyze duo excessive notifications” video that the bulk of the messages are for “Complete Motion Detected”. Do you intentionally have notifications for “Other Motion” selected, or is that something you’d want to turn off?
Thanks for that. Support could not figure that one out. Not sure why this bug exists that it’s a hidden checkbox? That’s crazy.
However that is only part of the problem. It still will continuously alert me to parked cars, stationery packages, until I changed the detection zone it thought my mailbox was a package.
The hilarious thing is that I’ve got all of those set to not notify now and am still getting notifications