Only thing Wyze cares about is PROFIT
Customer issues are not an issue to Wyze 
This is common exaggeration and hyperbole stated about the majority of companies when someone is venting. But as someone who has owned companies and helped build startups and companies from scratch (As well as being involved in some non-profit organizations), arguably it is the core primary legal duty of every for-profit corporation to maximize profit/wealth or else they should reorganize as a non-profit.
Directors and officers all owe legally binding āfiduciary dutiesā (specifically the duty of care and the duty of loyalty in this case) to the corporation and its shareholders.
Legally, the prevailing standard in US corporate law is that the primary objective of a for-profit corporation is to maximize shareholder wealth. If they arenāt doing that, they are violating the law. They can be sued and fired, and be held personally financially responsible for violating the law and not doing it. If they wonāt do it, then others can force in someone else who will. You canāt complain away a For-Profit company being legally obligated to maximize profit and wealth.
Your only real alternative is to turn to non-profit alternatives or open source community type of projects (which I highly recommend anyway).
For example, when weāre speaking of something related to the smart home, the only real non-profit alternative is stuff from the open home foundation, and mostly ESP devices. Though, thatās complicatedā¦ In some ways, some of the hardware is through a for-profit company, but the software is entirely controlled by the non-profit (Espressif for the chip, Nabu Casa for the board), the ecosystem itself is non-profit which makes it unique because the governance is non-profit. No shareholder can force ESPHome to add subscriptions, sell your data, or lock features behind a paywall, because the non-profit Open Home Foundation strictly controls the code and direction. As far as I know, it is literally the only major non-profit smart home organization that exists.
Having said all that about for-profit company obligations, the law can be somewhat more flexible on how achieve their legal obligations to maximize profit/wealth. Some of that can be subjective and debated And sometimes seem arbitrary. For example, Emerson can debate the merits between direct connections of immediate profit versus indirect correlations that can make a big difference. This can include many things including customer service, customer experience, and an infinite number of other things. Obviously, if you didnāt do anything about customer service at all, customers would fully abandon your company and you would have no profit, and would arguably be violating the above mentioned fiduciary duties of loyalty and Care and other things. So companies, including Wyze DO have and care about these things (contract to exaggerations implying otherwise).
Additionally, many companies, including Wyze decide on mission statements and selected core values and culture (outside of the legally mandated obligations they have).
You can see some of Wyzeās publicly declared core values and history published here:
I honestly think they are among the top companies out there as far as higher-ups engaging with their customers and caring about what their users actually think. Iāve met all the founders personally. Iāve talked to a lot of the executives. They regularly hold ask me anything. Events where they share a lot of things way more transparently than other companies their size are bigger do. I was impressed with them. They have a public wish list system that they actually sync with their internal system. They have employees that regularly read and report back things being discussed in the forums and social media. They have implemented more community wish list items than any other company I know of. And yeah, people might complain about wishing they made different decisions on certain other things, but then if they raised their prices to implement the cost of some of those things, people would complain more about that too. Thereās definitely a cost benefit analysis and balancing act that needs to be taken into account for everything. How to company their size, no single person has a controlling decision over anything anymore. I also wouldnāt be the least surprised if a lot of their regular employees earn shares of the company as well through a āslicing pieā methodology Of value contribution, But even without that, they almost definitely have a leadership team, including where some individuals have nearly complete control over decisions in their specific domain which canāt be overridden by someone else, including one of the founders. Or in some cases maybe a majority or super majority of the leadership team has different opinions or interpretations of certain things, maybe even based on limited experience or understanding of that domain, and forces something different based on different philosophical frameworks.
The point is, governance of multi-million dollar for-profit corporations is pretty complicated And constrained by legal duties in some cases. We can argue the āshouldsā or ideals, but at the same time the law is also compulsory. Start a non-profit competitor instead. Itās basically a blue ocean market for A non-profit smart home organization right now. Literally, the only real competitor would be the open Home foundation at the moment. Everyone else is a for profit corporation with virtually the same legal obligation balancing act going onā¦ Including every Wyze competitor.
I see massive complaints about Reolink customer service in particular, but also TP-link Tapo, and eufy. All 3 have tons of complaints about automated AI support loops, difficult warranty claims, and slow response times on Reddit and their forums and the BBB. Much worse than Wyze, particularly against Reolink (which has even forced people shipping returns to pay over $50 shipping fees to return their item for a refund or warranty claim). Lots of things could be said about all 3 of them having atrocious customer issuesā¦ But selective experience can vary. Most people just have confirmation bias to see and believe what they want or already expect to see and believe. I personally like Wyzeās core values as a general guideline and I have been impressed with them when compared to competitors. They arenāt perfect and I openly criticize their shortcomings regularly where warranted. But they generally fit my needs and expectations better than the others in most ways (excluding Open Home Foundation as the absolute king of the smart home).
Iām really liking the forumās āignoreā feature. Even blocks out the quote in your reply.
I get 3 notifications on every event now. Two are for motion and one is what itās tagged as. So I only have notifications turned on at night and off during the day or Iād get bombarded.