I recently subscribed to camera coverage for all my cameras. I previously had coverage for 2 of those cameras that I had just renewed. That meant that they were now covered on two subscriptions. I told WYZE that I was being double billed and they agreed as a goodwill gesture to refund my 2 camera subscription. I suggested that they needed to offer this refund to others that were in similar situations but they didn’t respond to me that they would do that. I am just alerting other users with similar circumstances they they apparently will have to request a refund as
WYZE apparently isn’t offering such refunds.
You’re lucky. The Customer Service Representative is not generally supposed to give a prorated refund after upgrading a subscription.
The terms of all the subscriptions say that they are non-refundable and they are not able to provide refunds for unused subscriptions, even prorated refunds due to an upgrade.
It is possible that Wyze may sometimes make exceptions to this in special circumstances or for certain events if they are really pushing something, but generally they aren’t supposed to give such refunds and would be disciplined for doing so.
Don’t misunderstand, Wyze USED to give automatic prorated refunds, but they mentioned publicly in a couple of places that the problem now is that they started using partners to distribute their services and none of their partners allow prorated refunds, so presumably, if Wyze issues a credit, they take a big loss because the partner still keeps all the money from the subscription and they eat the full loss themselves, which they can’t afford to do on a widespread scale. A few hear and there won’t break them, or if they make a few exceptions during an event push for upgrades like this, it might pay off in the long run (increased loyalty, long term revenue, etc), but people shouldn’t expect that this will be allowed all the time since their subscription terms explicitly state that refunds are not allowed, even prorated refunds. Customer service isn’t “supposed to” issue them.
So congrats on finding someone who didn’t know, or was willing in some way to do this for you (yes, many have tried the exact same thing, and been told no). That is something for you to celebrate as a big win! 
Enjoy Cam Plus Unlimited! I love it, and Wyze said in an email last week that they are going to be adding some new feature or thing to Cam Plus Unlimited this week during Wyze Week, so now you’ll qualify for that bonus thing they’re hinting about! 
1 Like
I understand the policy of WYZE relative to refunds. However that does not matter in this situation when they knowingly create a situation where they will double bill a subscriber. That is against the law. There are situations where the client may cancel a subscription and obviously they wouldn’t have much reason to expect a refund. This problem originates with WYZE creating unfair business practices and should not be tolerated.
WYZE has an obligation to be fair to its subscribers. They apparently made arrangements with others to become a party to provide a service to their customers, but that doesn’t relieve them of their obligations to their customers that arise when they establish a practice that results in them double billing their subscribers.
For me I would only be out about $25 so it is not a big deal. For Wyze that could result in many Thousands of Dollars that they are illegally billing their subscribers so they should do the right thing and reimburse those subscribers.
They could be faced with a class action suit to rectify the problems that their policy on this matter created.
Trying to use the argument that they made a deal with third parties to provide a service to WYZE is not a reason to justify illegally double billing its customers.
I can see and respect the perspective you are taking, and I’m sincerely glad it worked out for you. I respect your position, though I will clarify my understanding of it a little and what I was saying:
IANAL, though I did work for a law firm for years, and I have owned several businesses, including some that dealt with subscriptions, so I feel somewhat familiar with contract law in such cases… In this case, I personally do not believe it can legally be considered double billing (again, IANAL, just in my experience).
When we purchase a single cam plus license or 2 cam plus licenses, we assign a camera to that license.
If we then upgrade to Cam Plus Unlimited, we are actually just adding another 99 licenses to our account, so now we have 100 or 101 cam plus licenses to choose from. We get to decide which camera is assigned to which license. We can’t assign 2 licenses to the same camera. We can choose whether to use what we bought, or not use what we bought.
If any of the purchases are a monthly purchase, we may cancel at anytime and the charges stop. If we paid for the license for 1 year, we will continue to have that license for the full year we paid for it.
If they were yearly purchases, there is no ongoing billing to call it double billing, and we are always still able to use any number of licenses on the account. Whether we do or not, is mostly up to us.
In the end, it comes down to the user terms and agreement, which I have read, and I don’t see anything out of line with their official policies. Nevertheless, legalities can be very subjective and decided by many nuances, including jurisdictional differences, so I will not make any outright claims in any way, nor can anyone.
But all of the above is beside the point. It worked out for you, which is awesome, and you were kind enough to come share that here so that other people will know that it is something that is possible! It certainly can’t hurt for anyone to ask and try, especially knowing that it worked out for you.
For what it is worth, I am actually a long-time advocate of pushing Wyze to officially go back to supporting prorated refunds, at the VERY LEAST in cases exactly like this, where you upgrade to Cam Plus Unlimited. I think it would be worth it for them in the long run to encourage people to keep upgrading like this, so I do hope that this is actually indicative of a policy change and that this will become the new standard for anyone upgrading to Cam Plus Unlimited. I hope this is a good sign!
Again, thanks for sharing.