Doorbell should ring on my phone

[Omgitstony]

@ask3538

I think you have to be in the Beta Tester group in order to get a call in your phone when someone pushes the bell

In the beginning yes, when it was in beta testing, and starting in Dec 2021 the VOIP was supported in the production app.. If you have the VOIP enabled, and when you press the button and don’t get a phone call on your phone, i’d suggest see if you have blocked unknown calls enabled or any spam protection on that could be blocking the calls. What actual beta version of the app are you using? For troubleshooting, you can always switch back to the production branch version of the app to see if that clears it up.

@ask3538

I did not see anyone from Wyze taking care of customer feedbacks in this forum.

This is mainly a user to user forum, and any official support request should go through Support. Here is the support contact info:

Customer Support
How can we help? Give us a call at (206) 339-9646 or 1 (581) 500-1166 (Canada) or you can chat with an agent or create a support ticket on our help center.

We’re open for support between 4 am - 8 pm PT Monday through Friday, and 8 am - 4pm PT Saturday and Sunday.

For reference, similar issue, some light reading if you want:

Does VDB Pro work with VOIP calling?

Its wired but I sorted it out and now need to figure out the issue. Appears my phone is blocking the call. I see it called on my phone log history, didnt think to check that but I did and see all the calls from the doorbell. That is a plus… now to figure out how to unblock it as it shows as not blocked but the phone log says “blocked by phone”. I added the doorbell as a contact but still shows blocked even though its not blocked, if that makes sense.

Does VDB Pro work with VOIP calling?

Welp, had to turn off Caller ID and spam protection in the phone settings to get it to work. Kinda sucks because now there is no spam filters on so there has to be a work around to add this number as a “trusted” number… do you know if its always the same VOIP number that calls or could it possibly change?