Anyone else having an issue where the mechanical chime will be triggered randomly? It doesn’t do it unless there is a person or package detected but then will trigger the doorbell. Cannot find a setting to change this. Really annoying but I may be missing something.
Secondly, how can you tell what battery percentage the doorbell is? It just shows AC power in with a plug icon.
I saw someone else report this and I got it reported it to Wyze. I don’t have any other information though. I’m not sure if they confirmed it or were able to replicate it or if a fix is on the way or when it might be on the way. I only know someone else reported it and I got it passed on.
I am not sure since I don’t have mine plugged in yet, so I’ll let someone else answer that. I do think it is possible to tell somewhere though because a couple of other people mentioned they showed that their battery was still dropping percentage while plugged in (I got that passed on as well). But I don’t know offhand where they saw that number while it was plugged in.
I was having an issues where it was making the sound for motion but for what reason I do not know because it didn’t show up in my app log at all.
I had to turn off all motion/package detection, and just have it sound when the doorbell rang to stop this from happening. No explanation has been given for this yet that I have found.
There is a bit of a bug. You may need to disconnect your mechanical chime altogether. I had to put the doorbell “governor” from the v2 doorbell on to make it stop. It was just ringing randomly.
Mine just randomly chimes for no reason. I’ve tried everything. I’ve since just uninstalled it.
People who bought and installed the chime controller have been reporting that this fixes it. Right now it’s only available for purchase in the Wyze app store.
Were you able to do this at the chime? I have a brick house, not able to install at the doorbell.
This is absolutely insane. The product just needs to be recalled if this many people are having this issue. It’s insane.
Just noticed this issue starting to happen today, not sure if the trigger was doing a firmware update today. It’s not too loud, but I assume it’ll start to get pretty grating later on.
Is it the one that says “Wyze Chime Controller (For Video Doorbell v2)”? Guess I’ll go for that.
Yes.
I have the same issue and I am using the Wyze Chime. I had my “My built-in house chime” setting set to “Mechanical”. I tried changing it to “None”, but it doesn’t fix the issue.
I don’t know what triggers the issue - for me it doesn’t seem related to any motion event. Sometimes it goes days without happening. Today, my doorbell has rung 4 times.
When someone actually presses the button on my Wyze Duo doorbell, I usually hear the mechanical doorbell ring, my Wyze Chime plays a sound, and my Alexa announces that someone is at the front door. When this bug occurs, I just get a “ding ding” from my mechanical doorbell (no Wyze Chime and no Alexa).
I’m wondering if the Wyze Duo is maybe rebooting and that simulates a classic “ring” to my mechanical doorbell. Or maybe it just randomly glitches and shorts the wires to simulate a classic doorbell press to my mechanical doorbell.
UPDATE: I just told my Wyze Duo to reboot from within the app, and a few seconds later I got the “ding ding” from my mechanical doorbell. So, maybe it is just a crash or reboot.
Thanks for confirming. The Chime Controller arrived on Sunday, was pretty easy to set up. Since then, I haven’t heard any “phantom rings”, so it seems that the issue has been fixed!
Awesome! That’s great to hear because I just ordered a mechanical chime to finally wire up my doorbell since the battery gets used up too quickly. I’m glad to hear that if needed I can just add the spare chime controller I have.
Not going to purchase something that should have been packaged with it in the first place. Need to fix in firmware or start shipping those out to buyers of the duo.
I understand that. I’m not privy at all to the decision making, but I would imagine that since they include the Wi-Fi Chime they probably expect most users to go with that. What’s frustrating to me is that the Chime Controller is available as a separate purchase but only via the app. That seems like a major oversight.
Since Duo Cam Doorbell includes the Wi-Fi Chime (which actually seems kinda cool since it can be used with other Wyze cameras) and customers might be likely to use that, including Chime Controller would probably result in unnecessary cost and e-waste. What I think they should do is…
But see, I don’t want my house chime to do anything. I’ve set it to None, and the thing keeps randomly going off. Why get a controller, will it make it stop going off? Pay 13.99 to make my chime stop? That isn’t right.
Ah, okay, that makes sense. It’s not the impression I got from your previous post. Thanks for the clarification.
You didn’t mention how you have the Duo Cam Doorbell wired, so I don’t know how you did the installation (i.e., whether or not you used the “Jump Wire”[1]). If you didn’t use that during the installation, then I’d try wiring it that way first and see what happens. You’d essentially be wiring it like you would a Video Doorbell (Wired) (i.e., v1) or a Video Doorbell Pro.
If that doesn’t work (jumping across the terminals at the chime), then in your case I’d just take the chime completely out of the loop by removing the existing wires from the FRONT and TRANS terminals (I’m imagining here that you’re using a typical 3-terminal mechanical chime; please correct me if I’m wrong). I would use a wire nut to connect one of these wires to one end of the Jump Wire and another wire nut to connect the other wire to the other end of the Jump Wire, essentially just inserting the Jump Wire into the circuit to act as a fuse.
Another alternative for taking the chime completely out of the loop would be to just remove the FRONT and TRANS wires from their terminals in the chime and nut those together, leaving out the Jump Wire (fuse) entirely. That’s probably what I’d try last.
The Chime Controller should stop the random ding-dong!s, yes (see this and some following posts in the announcement topic for more discussion of why), but if you don’t want to use your in-house chime at all then there’s no need for it. You shouldn’t and don’t have to pay for that. Just bypass the chime entirely as I’ve suggested.
Incidentally, there appears to be a discrepancy between the What’s in the box section of the Duo Cam Doorbell product page and what’s listed in the Make sure you have these in the box section of the Installation Guide. The latter doesn’t list the Jump Wire, and I don’t actually have the Duo Cam Doorbell, so I’m not sure which is accurate. ↩︎
I posted this above, but I’ll mention it again - having a Wyze Chime does not fix the issue for me. I bought the Wyze Duo Cam Doorbell from the Wyze store and it included a Wyze Chime. My Wyze Duo Cam Doorbell is hard-wired and I use the Wyze Chime. My mechanical doorbell still randomly dings at least 10 times a week.
I am not using the jump cable, so I can try that or maybe just bypass the FRONT/TRANS stuff. I saw the jump cable in the box, but there was zero instructions telling me to use it when I set up the doorbell and specified to use the hard-wired method.
The one thing I do know is if I tell the doorbell to reboot from within the Wyze app, it will cause my mechanical doorbell to ding. It makes me wonder if my Wyze Duo Cam Doorbell is randomly rebooting. Anyone know if there is a app debug screen or http page for the doorbell, or even a screen that shows “up-time” of the doorbell. I’d like to see if it is rebooting.
Yeah, that doesn’t surprise me. Wyze’s documentation often seems deficient and incomplete. Even the Installation Guide I linked above, in the Wired Installation section, links to a video for the Video Doorbell v1 installation. I don’t expect anyone to document every single possible use case, but they could do a better job of fleshing out their instructions and covering their bases.
That seems like a reasonable thing to question, but I’m more inclined to think it’s the behavior that @drum_buster37 described in the link I provided above. I would expect jumping across the FRONT and TRANS terminals (or just connecting those wires together and leaving the chime terminals out of it completely) would solve the problem.
That’d be a nice bit of information to see on any Wyze gadget’s Device Info screen. Looks like something similar has been requested in the Wishlist, and I just voted for it: