Doorbell Duo Phantom Ring

Ok. I bought the new Doorbell Duo and left Ring. However I have “phantom” doorbell rings from the mechanical doorbell that I can’t get to stop. I’ve messed with the wiring all I know how to do. The only thing that seems to stop it is disconnecting it all together. However then it just runs off the battery and that drains FAST! I think they say it is supposed to last 6 months but I’m thinking that’s only if you monitor like 12 inches in front of your door. I see some other posts on this but no real solution. Thanks everyone.

The solution is one of 2 options:

  1. Bypass the chime with a jumper of sorts so the doorbell gets continuous power and doesn’t ever ring the mechanical chime
  2. Buy the required Chime Controller device from the app for $13.99 (says it’s for the Video Doorbell V2) and then you can control the Mechanical chime without all the phantom rings.