I have a Wyze Doorbell (FW 4.25.1.060) and a Wyze Chime (FW: 0.0.0.21)
I have set the chime schedule to “All day” but after a while, the chime does not work anymore when someone rings the bell. Checking the schedule settings: It’s always set to a random Start time and End time and the “All day” switch is disabled.
Is there anything I could do to fix this from my side or is this considered to be a bug?
Interesting behavior.
Try clearing the app cache in account > app settings. Then force close the app and update all the settings. Also make sure the device and app are up to date. See if that makes a difference.
Thanks! I’ll give it a try and will report if this did solve my issue.
Your proposed solution did unfortunately not work long. Today it was set again to a random Start and End time.
Hmm, since it doesn’t look like anyone else chimed in here, best is to get a log and give it to support. To get a log, go to the device > settings > Wyze support > submit a log. Then contact support and give them the log number. Thanks!
I currently experienced similar issue. I have updated both Wyze doorbell and the chime to the latest available firmware. I also have tried to delete the Wyze Doorbell and re-added it again. Unfortunately, nothing has working.
I have the same issue here. I can reset the schedule and it works immediately but some time later the schedule changes to some nonsense time.
Same issue here. Schedule randomly resets to about a 4 minute period during the night.
My current workaround: I check the app daily and if the settings have been changed I just set them again. Very annoying! I hope this bug will be soon fixed! As you said: the doorbell is useless with this bug!
This is the primary use case for this device…sounding the chime. How can this pass QA! Please fix it!
I have a usable workaround now. If you have Alexa, you can create a routine to play a doorbell sound on the speakers when the video doorbell button is pressed. Hope this helps someone. Please fix the chime!
I am experiencing the same issue since I got the doorbell. Please fix ASAP. As people mentioned above, this is a primary use case!
Also reporting this issue!!! Please fix ASAP!
We’re having the same problem. I have tried unplugging everything and re plugging in and I even tried factory resets on everything and then repairing and the issue still persists. What’s the point of a doorbell if the ringer isn’t reliable?
Fix your garbage product Wyze! We are missing basic functionality here!
I love how they closed my ticket too!
You have replied to a closed ticket.
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Thank you for being part of Wyze.
Same issue. Been happening for months. Chime schedule resets itself from the All Day setting I select. It works immediately after setting All Day, then… sometime… magically reverts to 7:24 PM to 7:24 PM… which, even if that logically would make it a 24 hour chime, disables the chime.
This appears to be fixed with the latest firmware update!
TJ
I’m going to wait and see how long that lasts. I just reset my schedule to All Day again (newest firmware). How long until it reverts?
Also, looking through “fixes” in releases from March and April… uh… not fixed.
Ditto! I can also confirm that the “All Day” setting finally persists.
