Don't Buy Wyze Products!

I’m having issues with my Sprinkler Controller and they told me if it was defective they could not replace it as it is being discontinued. They offered a Wyze gift card as a solution. I don’t plan on buying any more Wyze products so that won’t help. But what about the $150 I spent to install it? Or the amount I will have to buy to get it removed and a Hunter Controller installed? Which by the way is a far superior product as I had one at my old house. Shame on me by going with a cheaper product.

Don’t be so hard on yourself.

Sometimes buying a cheaper product is part of the research to see if you want something better.

Wyze is a great gadget company, not a lawn care company.

I do like their cameras and don’t plan on paying more.

Ideally they should’ve offered you a refund on your CC or offer a Visa prepaid card for the amount you paid. Why would you expect them to re-imburse you for the 150 you spent on non Wyze products from another vendor?

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You said they "offered’ the gift card. Does that mean you didn’t accept it?

If not, then you could try to ask them about this clause in the warranty policy:

Wyze will, at its sole option, either (a) replace any defective Product or component, or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product (i) to the payment method used by the purchaser, (ii) as a Wyze store credit, or (iii) as a gift card. This warranty is not transferable and applies only to the original purchaser.

If you ordered directly from Wyze and they can refund back to there, you can try to request that as an option. It does say it is as their sole discretion, so you aren’t entitled to force them to do it, but it does imply they they sometimes do that, and you can try to make a courteous case for why they should make an exception for you.

(Note that while I am not speaking for Wyze, just as someone who worked customer support for several years in my early to mid twenties…sometimes agents can have a little bit of agency over their decision and if you disrespect them or act entitled, yell, act rudely, MANY of them will almost always exercise as much discretion as they can to do the opposite of what a customer is trying to bully them into when there is no courtesy or respect…I worked for multiple Fortune 500 companies including as a trainer, etc and I found this is fairly universal from support agents…hence why I said courteously and factually…cite the warranty, show it implies it’s possible there are exceptions and someone might be able to do it in certain circumstances, explain why your situation is special, ask them if they can try to get permission from a team lead, etc…they may have current policies not allowing it, but it can’t hurt to try…also note I am not implying anything about your particular past contact, I am just suggesting generally if you contact them again, make sure to be extra courteous if you want to increase your chances of them leveraging all the discretion they have at their disposal…though it’s possible that isn’t within their options)

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I wasn’t nasty at all and remained respectful. I just expressed my disappointment in backing their product and that I would no longer purchase anything from them in the future.

Basically my irrigation controller will only water two or three of my 4 zones on the weather enabled schedule. I have run through all of their solutions except one. And that one is to rest the controller thereby starting over and losing all settings. I don’t have time to do that yet plus I want to write down all my settings before losing them.

Actually I found the problem myself. The reason it would not water that zone is because the Current soil moisture was set at 40%. Not sure how that happened as I don’t have a soil sensor. I changed it to 0 and now its back in the schedule to be watered.

I did not request the money for the installation but I was very disappointed that they were not standing behind a product that I have had for only a month and a half. I just let them know that it would cost me more money because of their actions. And no I did not request any reimbursement from them otherwise.

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Thanks for posting your solution. I have run into this same issue with my sprinkler controller and finally figured it to be caused by Sprinkler Plus.

This add on takes into account the weather for your location and adjusts the watering pattern according to its calculations.

In over 2+ years of controlling 2 zones in the front yard I never saw a missed zone.

Then about a month ago I added 5 new zones to the backyard. At first all seemed normal but after a week or so I started to see missed zones. Curious if I screwed up the installation I started digging deeper and like you found the soil moisture level at 100%.

Sprinkler Plus was making the determination. The temporary cure was to set the level to 0%, and keep an eye on it as we had just reseeded the backyard.

The long term solution was to get rid of Sprinkler Plus. Easier said than done. To date the only way to get rid of it is to go into my Wyze subscriptions and remove the Sprinkler Plus item. In my case the web site said OK, your subscription will end in March, 2025.

Unless someone chimes in and says “look here to turn it off” I am stuck with it for anothrr half year. Yes, maybe I could delete and reinstall the controller but it does work reliably if I keep an eye on the moisture levels (pita).

Other than this one flaw the unit has been reliable, is currently controlling a master and 7 zones. Has never been offline or not recovered from a power/internet outage.

If you see the lightning bolt next to the “5 day forecast” you have “Sprinkler Plus”.

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