I recently purchased the Wyze Sprinkler Controller with high expectations. The product description on the Wyze website clearly stated that it included a free one-year subscription to the Wyze Sprinkler Plus Weather service. However, after I installed the controller, I discovered that the promised free one-year subscription was no longer being fulfilled by Wyze. While I purchased the $9.99 subscription (I understand it is not much, but it is the principle of the thing) Wyze would not refund me the purchase price but sent me a $10 Wyze gift card that cannot be used for subscriptions. Whoopie-dang-do.
The product packaging prominently displayed the free 1-year subscription Included label. Yet, when I tried to activate it, I hit a brick wall. The included activation code would not work.
I contacted customer support, hoping for a quick resolution. Instead, I got the runaround. They stated that “We regret to inform you that due to recent changes in our promotions, we are unable to activate free subscriptions from Wyze Sprinkler Plus coupons.” I could understand it if the product packaging were outdated. However, the Wyze website (not a 3rd party vendor) description, to this day, clearly states that the free subscription is still included.
What infuriates me even more is that the company continues to advertise the same product with the free subscription. It’s like rubbing salt in the wound. If you are not offering it anymore, update your marketing materials!
I feel cheated and misled. The Wyze Sprinkler Controller itself might be decent, but the broken promise of the free subscription has left a bitter taste. As a consumer, and user of four other Wyze products, I expect honesty and transparency. Unfortunately, this experience has eroded my trust in this brand.