The dirt cup o-ring was either lost or missing from my new Wyze cordless vaccuum. Very poor suction without this gasket. Wyze support says this part is not available. Found working replacement on Amazon. Specs: 104mm ID - 4mm CS - 70A Durometer hardness - Nitrile o-ring
Wyze should consider making this part available or at the very least be able to specify where to buy it. Without this part, the vacuum is useless. And it is easy to accidentally dispose of this part when emptying the dirt cup.
THANK YOU FOR THIS! Ours is missing, and we think we accidently threw it away when emptying the cannister. There are no repair parts of any kind (only filters) on the website. I have been on hold for 30 minutes for customer support. The chat window is worthless.
I REALLY like Wyze products, (My wife calls me a Wyze Guy), but customer service is disappointing.
My vacuum gasket is pretty tight, i remove it whenever i clean the parts. But yes, there should have have some kind of lock mechanism to avoid issues, i would have loved to be part of the early testers, since i like to find defects and possible problems a product may cause to people, but i have never been approve for even tasting a gumball lol. I recently reported that if you remove the hopper, you cant place the vacuum on the wall to charge since it will fall from the wall base.
Great Post - Our kids actually enjoy vacuuming with the new Wyze vacuum… However, when they went to empty it, they accidentally threw out the O-ring in the garbage - No suction after that - I put tape around it until the O-ring shows up - Many thanks to Wiredin for this information.