Used the vacuum a couple times and the canister will not seal anymore at the bottom? How can this be fixed
Welcome to the Community @icc426 , sorry to hear you are having issues. I am a community member like you but try to help out when I can.
There is a rubber Gasket at the bottom. Mine came off today. Check to see if it is there and seated correctly.
Here are a couple of Pics from mine:
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Yes that must of fell off one time when we emptied it. Do you know if I can get a new one?
Ian
I would reach out to Wyze to check on that, might be a warranty item:
you can reach them by phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT, or online: Wyze.com/support
phone support is typically faster. However, if there is high call volumes it could be a longer wait time.
I just realized I did the same thing! I just reached out to them via email. Following if you have any success in getting a replacement one.
I posted this elsewhere, but I have a replacement O-ring available now for $8:
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Don’t buy a replacement gasket, Wyze will replace it under the warranty. But we shouldn’t have to buy anything when this is a design flaw as the gasket should have been designed to clip in place and not be able to fall out when emptying the bin.
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Whelp, now Wyze makes you purchase the gasket. My vacuum is less than a year old and I still had to buy the gasket, plus pay a shipping charge. This certainly changes my opinion of this company. I have several of their products. This is poor customer service and it is because of a design flaw.
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FWIW, I still have 5 of my O-ring style replacements in stock. I’ll order more if people still need to purchase them.
Mine are $8 including USPS shipping anywhere in the US.
I can’t add a link anymore, but the link is in my May 2022 post, above.
Doesn’t Wyze charge less for their replacement rubber ones?
Wyze charges $1.99 plus 5.99 shipping. So frustrating!!!
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Yes, their shipping prices are ridiculous!