Different mini SD card problem

Cameras
41

Thank you! Someone should be contacting you with replacement information.

1 Like
42

Thanks!

1 Like
43

Hello,
Ticket 256990
I need 1 camera to be replaced.
4 out of 5 cameras have this problem - initially I thought only 3 but now retested all of them again and realized that I actually missed one.
Today Iā€™ve received replacements for 3 cameras and they work as they should.

44

seriously impressive! well played sir, well played

45

Iā€™ve also opened a ticket I believe to be the same issue for 4 new cameras. Ticket is 256986 but I am no longer at the address from my order. I was travelling and sent them to myself at a hotel. I hope support doesnā€™t auto-send replacements to the same addressā€¦

46

You should get an email from support (the non-automated kind) where they ask what troubleshooting youā€™ve done (you know, standard spiel) and where you want them sent. At least, did.

47

Great troubleshooting and skill set. Good hands, guy. Great info and pix.
Thatā€™s from an old service bench guy!

48

Wow, case resolved so quickly,
My support ticket ended up in replacement of the 3 defective units.
Thank you Wyze team !!!

1 Like
49

Thank you again Rick!
Thanks to your detective skills we now got to the bottom of the problem.
No more aggravation in trying to determine whatā€™s wrong with our little gems!!!

1 Like
50

Iā€™ve opened a ticket for the remaining bad camera.
Dante at Wyze support initially has offered a replacement and asked for the usual order info.
Now Iā€™ve got an email from him saying that heā€™s retracting the offer and has no other response at the moment.
OK, then. Wonder what itā€™s all aboutā€¦

51

Iā€™d guess it was some kinda miscommunication.
The cam is faulty and will be replaced under warranty.
Thank you Wyze!

1 Like
52

@MaxS : have you been able to isolate this to a batch ?

Will you be pulling that batch from Amazon
Those of us purchasing via Amazon from outside the US where returns are not always viable, would be happy to know when this batch is flushed from the sales channel

Just got one bad one, would like to ensure doesnā€™t happen again

1 Like
53

Whilst I havenā€™t opened it to confirm missing resistor, all symptoms match ( i.e existing SD cards from other V2s wonā€™t work, no bing bong)

Mac Add : 2C:AA:8E:1D:43:E7

54

I have recieved my 2nd set of cameras.
Same problemā€¦ no recordings.

Standard cam & pan cam. Purchased wyze card and sandisk card.

What folders should be on the card ? I only have timelapse folder and thats empty. I formatted the card in my laptop and In the cam.

Any other suggestions?

55

my 2 cents worth ā€¦
I think you may have a different issue, this thread is about known good SD cards just not being recognised by the camera at all.
if you are getting some folders then at least the camera has seen the card and is able to write to it
might be better to start your own specific thread, if Search doesnā€™t throw up anything related to your symptoms

1 Like
56

Wyze Ticket 276337 MAC is 2CAA8E1D3621

tested using known working SD card from another camera and 2 brand new SD cards.