Both my sense motion sensors have stopped working despite changing the battery, reset, etc. And now come to find out they no longer sell the sensors version 1 any longer. WTH Wyze…

[image] Sensor isn't connecting anymore after changing the battery If the battery dies in a sensor it may be unable to connect to the bridge even when replaced with a new battery. To prevent this problem, be sure to replace sensor batteries as soon as you see the ... …

Allegedly, Wyze is releasing V2 sensors at some future date as yet undetermined. That will be separate from the Home Monitoring Service.

I want Wyze to succeed but the way they are going about it seems schizophrenic at times. It does not seem they know what direction to take. And rather than fixing and making things better they move on to the next thing.

Nice to know I’m not nuts, both of mine quit on the same day. If Wyze is dumping support for v1, I’m done! Companies that don’t support reasonable useful life on their products are scum!

Yeah, mines died and i have no clue why. its get that 5 blink signal of death i found on reddit. i guess when the batteries are low the mac address is deleted? this really sucks.

You should ask Wyze support to replace them. You never know…

wasted a 1/2 hour despite me saying both sensors don’t work. then checks my invoice since i bought it directly from wyze and it was purchased in Oct 2019 so Im out of luck for replacement. wyze sucks is all I can say. the worst things is the 5 blink of death is a known issue since i found someone o…

I’d try support anyway and push them on the known problem. Your sensors are just out of warranty and should be replaced for a known issue.

Same thing happened to me both sensors died even after putting in brand new batteries they just won’t turn on, waiting for weeks for to buy new sensors and they come out with this crap, that’s why I’m done with wyze got the sensors from other company and I’ll replace my cameras next year

I’m wondering if the updated firmware killed it? from what ive found from reddit was that when the battery runs low or dies, the mac address is erased or something. im not a network specialist but i had thought the mac address was burned into some type of eprom?

Ah. I did. It was pointless contacting support because I was two month too late. I had purchased it on Oct 2019 so it’s past the one year warranty. So since you are acknowledging that this is a known issue and refuse to stand by your product.

Did Wyze just ditched the Sense Sensors v1 for now the Paid Subscription Home Monitoring Service?

Sensors

sgi December 29, 2020, 6:40pm 21

please vote here to ask for a firmware update to address this issue, thanks

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Did Wyze just ditched the Sense Sensors v1 for now the Paid Subscription Home Monitoring Service?

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